Slow Speed Faults: Difference between revisions

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AA-James

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Revision as of 11:49, 31 October 2013 (view source) AA-Andrew (talk \| contribs) m (→‎Fault Thresholds) ← Older edit		Latest revision as of 15:03, 16 December 2020 (view source) AA-James (talk \| contribs) (→‎Speed Testers)
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(Still Under Construction) This page is to help customers diagnose a slow speed problem on their line. Please see our [http://aa.net.uk/broadband-speed.html broadband speed code of practice] =Tests to run= ==Ping== ~~Rus~~Run some pings to our PPP endpoint - 81.187.81.187, run at least 100, and either ~~send~~ look for loss in the final statistics, ege.g.: ping -c 100 881.8187.881.8187 ~~PING 8~~PING81.8187.881.8187 (881.8187.881.8187) 56(84) bytes of data. 64 bytes from 881.8187.881.8187: icmp_seq=1 ttl=49 time=11.0 ms ... 64 bytes from 881.8187.881.8187: icmp_seq=100 ttl=49 time=11.6 ms --- 81.187.81.187 ping statistics --- 100 packets transmitted, 100 received, 0% packet loss, time 99160ms rtt min/avg/max/mdev = 10.433/10.951/14.150/0.411 ms -This shows 100 pings sent with no loss, and an average time of 10.951 milliseconds - this is a good line. ==Speed Testers== '''TalkTalk Wholesale:-''' For TalkTalk Wholesale Customers, please run the speed tester at [http://internet-speedtest.net/ internet-speedtest.net] (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff. '''BT Wholesale:-''' please run the speed tester at [https://speedtest.btwholesale.com speedtest.btwholesale.com] ~~For other Customers, please use our speedtester [http://speedtest2.aa.net.uk speedtest2.aa.net.uk] and let us know the results.~~ Please also use our speedtester [https://speedtest.aa.net.uk speedtest.aa.net.uk] and let us know the results. -Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line. Please do run the various speed testers at different times of day, as this can help determine if there is congestion at peak times. ~~[[Non Flash\|A note on non-Adobe Flash and speed testers]]~~ -Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line. ==Traffic Capture== =FTTC Speed Faults= ==Fault Thresholds== {\| class="wikitable" {\| !Sync Speed !Fault Threshold Rate \|---- \|~~40Mbps~~40Mbit/s downstream ~~10Mbps~~10Mbit/s upstream \| <~~15Mbps~~15Mbit/s \|---- \|~~40Mbps~~40Mbit/s downstream ~~2Mbps~~2Mbit/s upstream \| <~~15Mbps~~15Mbit/s \|---- \|~~15Mbps~~15Mbit/s downstream ~~2Mbps~~2Mbit/s upstream \| <~~5Mbps~~5Mbit/s \|---- \|} ==What could be the cause?== ==Things to improve speed== =FTTP Speed Faults= ==Fault Thresholds== {\| class="wikitable" !Sync Speed !Fault Threshold Rate \|---- \|40Mbit/s Downsteam 15Mbit/s Upstream \|rowspan="7"\| For all speed combinations at both 40 and 100Mbit/s < 12Mbit/s Standard Rate < 16Mbit/s Elevated Rate \|---- \|40Mbit/s Downsteam 10Mbit/s Upstream \|---- \|40Mbit/s Downsteam 2Mbit/s Upstream \|---- \|100Mbit/s Downsteam 30Mbit/s Upstream \|---- \|100Mbit/s Downsteam 15Mbit/s Upstream \|---- \|100Mbit/s Downsteam 10Mbit/s Upstream \|---- \|100Mbit/s Downsteam 2Mbit/s Upstream \|---- \|} =BT 21CN (ADSL2+) Speed Faults= ==Fault Thresholds== {\| class="wikitable" !colspan="2" \|WBC Standard (non premium) \|---- !ADSL Sync speed !Throughput \|---- \|0 to 288kbit/s \|100kbit/s to 250kbit/s \|---- \|288kbit/s to 576kbit/s \|100kbit/s to 500kbit/s \|---- \|576kbit/s to 1152kbit/s \|400kbit/s to 1000kbit/s \|---- \|1152kbit/s to 2272kbit/s \|800kbit/s to 2000kbit/s \|---- \|2272kbit/s to 4544kbit/s \|1200kbit/s to 4000kbit/s \|---- \|4544kbit/s to 8128kbit/s \|2000kbit/s to 7150kbit/s \|---- \|8128kbit/s to 24384kbit/s \|4000kbit/s to 21000kbit/s \|---- \|} {\| class="wikitable" !colspan="2" \|WBC Elevated (Premium) \|---- !ADSL Sync speed ! Throughput \|---- \|0 to 288kbit/s \| 100kbit/s to 250kbit/s \|---- \|288kbit/s to 576kbit/s \| 100kbit/s to 500kbit/s \|---- \|576kbit/s to 1152kbit/s \| 400kbit/s to 1000kbit/s \|---- \|1152kbit/s to 2272kbit/s \| 800kbit/s to 2000kbit/s \|---- \|2272kbit/s to 4544kbit/s \| 2000kbit/s to 4000kbit/s \|---- \|4544kbit/s to 8128kbit/s \| 3000kbit/s to 7150kbit/s \|---- \|8128kbit/s to 24384kbit/s \| 6000kbit/s to 21000kbit/s \|---- \|} ==What could be the cause?== ==Things to improve speed== [[Category:~~ADSL~~ Faults]]