Slow Speed Faults: Difference between revisions

← Older edit

Slow Speed Faults (view source)

Revision as of 15:03, 16 December 2020

552 bytes added , 16 December 2020

→‎Speed Testers

AA-James

autoreview, Bots, Bureaucrats, editor, Interface administrators, reviewer, Administrators, upwizcampeditors

39

edits

Revision as of 10:10, 1 November 2013 (view source) AA-Andrew (talk \| contribs) m (→‎Fault Thresholds) ← Older edit		Latest revision as of 15:03, 16 December 2020 (view source) AA-James (talk \| contribs) (→‎Speed Testers)
(11 intermediate revisions by 2 users not shown)
(Still Under Construction) This page is to help customers diagnose a slow speed problem on their line. Please see our [http://aa.net.uk/broadband-speed.html broadband speed code of practice] =Tests to run= ==Ping== ~~Rus~~Run some pings to our PPP endpoint - 81.187.81.187, run at least 100, and either ~~send~~ look for loss in the final statistics, ege.g.: ping -c 100 881.8187.881.8187 ~~PING 8~~PING81.8187.881.8187 (881.8187.881.8187) 56(84) bytes of data. 64 bytes from 881.8187.881.8187: icmp_seq=1 ttl=49 time=11.0 ms ... 64 bytes from 881.8187.881.8187: icmp_seq=100 ttl=49 time=11.6 ms --- 81.187.81.187 ping statistics --- 100 packets transmitted, 100 received, 0% packet loss, time 99160ms rtt min/avg/max/mdev = 10.433/10.951/14.150/0.411 ms -This shows 100 pings sent with no loss, and an average time of 10.951 milliseconds - this is a good line. ==Speed Testers== '''TalkTalk Wholesale:-''' For TalkTalk Wholesale Customers, please run the speed tester at [http://internet-speedtest.net/ internet-speedtest.net] (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff. '''BT Wholesale:-''' please run the speed tester at [https://speedtest.btwholesale.com speedtest.btwholesale.com] For other Customers, please use our speedtester [http://speedtest2.aa.net.uk speedtest2.aa.net.uk] and let us know the results.▼ ▲~~For~~Please ~~other Customers, please~~also use our speedtester [~~http~~https://~~speedtest2~~speedtest.aa.net.uk ~~speedtest2~~speedtest.aa.net.uk] and let us know the results. -Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line.▼ Please do run the various speed testers at different times of day, as this can help determine if there is congestion at peak times. *[[Non Flash\|A note on non-Adobe Flash and speed testers]] ▲-Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line. ==Traffic Capture== !Fault Threshold Rate \|---- \|~~40Mbps~~40Mbit/s downstream ~~10Mbps~~10Mbit/s upstream \| <~~15Mbps~~15Mbit/s \|---- \|~~40Mbps~~40Mbit/s downstream ~~2Mbps~~2Mbit/s upstream \| <~~15Mbps~~15Mbit/s \|---- \|~~15Mbps~~15Mbit/s downstream ~~2Mbps~~2Mbit/s upstream \| <~~5Mbps~~5Mbit/s \|---- \|} !Fault Threshold Rate \|---- \|~~40Mbps~~40Mbit/s Downsteam ~~15Mbps~~15Mbit/s Upstream \|rowspan="7"\| ~~for~~For all speed combinations at both 40 and ~~100Mbps~~100Mbit/s < ~~12Mbps~~12Mbit/s Standard Rate < ~~16Mbps~~16Mbit/s Elevated Rate \|---- \|~~40Mbps~~40Mbit/s Downsteam ~~10Mbps~~10Mbit/s Upstream \|---- \|~~40Mbps~~40Mbit/s Downsteam ~~2Mbps~~2Mbit/s Upstream \|---- \|~~100Mbps~~100Mbit/s Downsteam ~~30Mbps~~30Mbit/s Upstream \|---- \|~~100Mbps~~100Mbit/s Downsteam ~~15Mbps~~15Mbit/s Upstream \|---- \|~~100Mbps~~100Mbit/s Downsteam ~~10Mbps~~10Mbit/s Upstream \|---- \|~~100Mbps~~100Mbit/s Downsteam ~~2Mbps~~2Mbit/s Upstream \|---- !Throughput \|---- \|0 to ~~288kbps~~288kbit/s \|~~100kbps~~100kbit/s to ~~250kbps~~250kbit/s \|---- \|~~288kbps~~288kbit/s to ~~576kbps~~576kbit/s \|~~100kbps~~100kbit/s to ~~500kbps~~500kbit/s \|---- \|~~576kbps~~576kbit/s to ~~1152kbps~~1152kbit/s \|~~400kbps~~400kbit/s to ~~1000kbps~~1000kbit/s \|---- \|~~1152kbps~~1152kbit/s to ~~2272kbps~~2272kbit/s \|~~800kbps~~800kbit/s to ~~2000kbps~~2000kbit/s \|---- \|~~2272kbps~~2272kbit/s to ~~4544kbps~~4544kbit/s \|1200kbit/s to 4000kbit/s ~~\|1200kbps to 4000kbps~~ \|---- \|~~4544kbps~~4544kbit/s to ~~8128kbps~~8128kbit/s \|2000kbit/s to 7150kbit/s ~~\|2000kbps to 7150kbps~~ \|---- \|~~8128kbps~~8128kbit/s to ~~24384kbps~~24384kbit/s \|4000kbit/s to 21000kbit/s ~~\|4000kbps to 21000kbps~~ \|---- \|} ! Throughput \|---- \|0 to ~~288kbps~~288kbit/s \| ~~100kbps~~100kbit/s to ~~250kbps~~250kbit/s \|---- \|~~288kbps~~288kbit/s to ~~576kbps~~576kbit/s \| ~~100kbps~~100kbit/s to ~~500kbps~~500kbit/s \|---- \|~~576kbps~~576kbit/s to ~~1152kbps~~1152kbit/s \| ~~400kbps~~400kbit/s to ~~1000kbps~~1000kbit/s \|---- \|~~1152kbps~~1152kbit/s to ~~2272kbps~~2272kbit/s \| ~~800kbps~~800kbit/s to ~~2000kbps~~2000kbit/s \|---- \|~~2272kbps~~2272kbit/s to ~~4544kbps~~4544kbit/s \| ~~2000kbps~~2000kbit/s to ~~4000kbps~~4000kbit/s \|---- \|~~4544kbps~~4544kbit/s to ~~8128kbps~~8128kbit/s \| ~~3000kbps~~3000kbit/s to ~~7150kbps~~7150kbit/s \|---- \|~~8128kbps~~8128kbit/s to ~~24384kbps~~24384kbit/s \| ~~6000kbps~~6000kbit/s to ~~21000kbps~~21000kbit/s \|---- \|} [[Category:~~ADSL~~ Faults]]