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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow Speed Faults: Difference between revisions

 
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==Ping==
Run some pings to our PPP endpoint - 81.187.81.187, run at least 100, and either look for loss in the final statistics, ege.g.:
ping -c 100 881.8187.881.8187
PING 8PING81.8187.881.8187 (881.8187.881.8187) 56(84) bytes of data.
64 bytes from 881.8187.881.8187: icmp_seq=1 ttl=49 time=11.0 ms
...
64 bytes from 881.8187.881.8187: icmp_seq=100 ttl=49 time=11.6 ms
--- 81.187.81.187 ping statistics ---
100 packets transmitted, 100 received, 0% packet loss, time 99160ms
rtt min/avg/max/mdev = 10.433/10.951/14.150/0.411 ms
 
This shows 100 pings sent with no loss, and an average time of 10.951 milliseconds - this is a good line.
 
*'''TalkTalk Wholesale:-''' For TalkTalk Wholesale Customers, please run the speed tester at [http://internet-speedtest.net/ internet-speedtest.net] (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff.
 
*'''BT Wholesale:-''' please run the speed tester at [httphttps://speedtest.btwholesale.com http://speedtest.btwholesale.com]
 
Please also use our speedtester [httphttps://speedtest2speedtest.aa.net.uk speedtest2speedtest.aa.net.uk] and let us know the results.
 
Please do run the various speed testers at different times of day, as this can help determine if there is congestion at peak times.
 
-Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line.
 
*[[Non Flash|A note on non-Adobe Flash and speed testers]]
 
==Traffic Capture==
!Fault Threshold Rate
|----
|40Mbps40Mbit/s downstream 10Mbps10Mbit/s upstream
| <15Mbps15Mbit/s
|----
|40Mbps40Mbit/s downstream 2Mbps2Mbit/s upstream
| <15Mbps15Mbit/s
|----
|15Mbps15Mbit/s downstream 2Mbps2Mbit/s upstream
| <5Mbps5Mbit/s
|----
|}
!Fault Threshold Rate
|----
|40Mbps40Mbit/s Downsteam 15Mbps15Mbit/s Upstream
|rowspan="7"| For all speed combinations at both 40 and 100Mbps100Mbit/s < 12Mbps12Mbit/s Standard Rate < 16Mbps16Mbit/s Elevated Rate
|----
|40Mbps40Mbit/s Downsteam 10Mbps10Mbit/s Upstream
|----
|40Mbps40Mbit/s Downsteam 2Mbps2Mbit/s Upstream
 
|----
|100Mbps100Mbit/s Downsteam 30Mbps30Mbit/s Upstream
|----
|100Mbps100Mbit/s Downsteam 15Mbps15Mbit/s Upstream
 
|----
|100Mbps100Mbit/s Downsteam 10Mbps10Mbit/s Upstream
 
|----
|100Mbps100Mbit/s Downsteam 2Mbps2Mbit/s Upstream
 
|----
!Throughput
|----
|0 to 288kbps288kbit/s
|100kbps100kbit/s to 250kbps250kbit/s
|----
|288kbps288kbit/s to 576kbps576kbit/s
|100kbps100kbit/s to 500kbps500kbit/s
|----
|576kbps576kbit/s to 1152kbps1152kbit/s
|400kbps400kbit/s to 1000kbps1000kbit/s
|----
|1152kbps1152kbit/s to 2272kbps2272kbit/s
|800kbps800kbit/s to 2000kbps2000kbit/s
|----
|2272kbps2272kbit/s to 4544kbps4544kbit/s
|1200kbit/s to 4000kbit/s
|1200kbps to 4000kbps
|----
|4544kbps4544kbit/s to 8128kbps8128kbit/s
|2000kbit/s to 7150kbit/s
|2000kbps to 7150kbps
|----
|8128kbps8128kbit/s to 24384kbps24384kbit/s
|4000kbit/s to 21000kbit/s
|4000kbps to 21000kbps
|----
|}
! Throughput
|----
|0 to 288kbps288kbit/s
| 100kbps100kbit/s to 250kbps250kbit/s
|----
|288kbps288kbit/s to 576kbps576kbit/s
| 100kbps100kbit/s to 500kbps500kbit/s
|----
|576kbps576kbit/s to 1152kbps1152kbit/s
| 400kbps400kbit/s to 1000kbps1000kbit/s
|----
|1152kbps1152kbit/s to 2272kbps2272kbit/s
| 800kbps800kbit/s to 2000kbps2000kbit/s
|----
|2272kbps2272kbit/s to 4544kbps4544kbit/s
| 2000kbps2000kbit/s to 4000kbps4000kbit/s
|----
|4544kbps4544kbit/s to 8128kbps8128kbit/s
| 3000kbps3000kbit/s to 7150kbps7150kbit/s
|----
|8128kbps8128kbit/s to 24384kbps24384kbit/s
| 6000kbps6000kbit/s to 21000kbps21000kbit/s
|----
|}
 
 
[[Category:ADSL Faults]]
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