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<indicator name="Faults">[[File:Menu-emailadd.svg|link=:Category:Email_Features|30px|Back up to the Email Features Category]]</indicator>
When connecting to our email service over IMAP we will create a special folder named <code>spam</code> (lowercase). If you delete the spam folder it will be re-created next time you log in.
Some email clients recognise this folder as being 'special' and may call is something else, eg our webmail calls it <code>Junk</code>
The service will then move messages that has been classified as spam in to this folder. This helps
keep your inbox free of spam and you should keep an eye on this folder in case there are messages
that are not spam.
==Disabling the spam folder ==
To stop the mail system from putting spam (or any) messages then you can create an allow list for your address on the Control Pages.
==Spam 'learning'==
Our spam checking system performs many checks on a
==Checking the learning==
If you view the '[[Email_Viewing_Headers|headers]]' of a message, you should see the spam report, and a line looking like:
-3.0 BAYES_00 BODY: Bayes spam probability is 0 to 1%
or perhaps
==Teaching the system==
If the 'Bayes spam probability' is incorrect, then it can be taught about messages that it has got wrong in the following ways:
*Move a message '''OUT''' of the spam folder to tell the system it is '''NOT spam'''
*Move a message '''IN''' to the spam folder to tell the system it '''IS spam'''
If you make a mistake, just move the message back.
==Legacy folders==
In the past we used to have a system that used folders called <code>learnham</code> and <code>learnspam</code> - this system is no longer used. These
folders can be removed.
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