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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Spam Folder: Difference between revisions

Interaction between Spam checking and Sieve filtering
(Interaction between Spam checking and Sieve filtering)
 
(5 intermediate revisions by 2 users not shown)
When connecting to our email service over IMAP we will create a special folder named <code>spam</code> (lowercase). If you delete the spam folder it will be re-created next time you log in.
 
Some email clients recognise this folder as being 'special' and may call it something else, e.g. our webmail calls it <code>Junk</code>
The service will then move messages that has been classified as spam in to this folder. This helps
 
The service will then move messages that hashave been classified as spam in tointo this folder (unless you are doing your own Sieve filtering). This helps
keep your inbox free of spam and you should keep an eye on this folder in case there are messages
that are not spam.
 
Some email clients (e.g. K-9 Mail for Android) refuse to notify the user of new mail in the Spam folder. This behaviour can be corrected by declaring (e.g. in the account's folder settings) that there is no special Spam folder.
 
==Disabling the spam folder ==
To stop the mail system from putting spam (or any) messages then you can create aan Whitelistallow list for your address on the Control Pages.
 
==Spam 'learning'==
 
[[Category:Email Features]]
[[Category:Email How to]]
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