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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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<indicator name="Faults">[[File:Menu-email.svg|link=:Category:Email|30px|Back up to the Email Category]]</indicator>
Generic email settings for sending and receiving email with AAISP▼
▲Generic email settings for sending and receiving email with AAISP. These have been updated July 2017 with new IMAP and POP3 server information.
{| class="wikitable"
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!Port
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|Use 587, port 25 may be removed in the near future.
|-▼
!Security
|STARTTLS
|Using non-secure connections will be disabled in the future, use STARTTLS.
|-
!Authentication
|Optional
|If you are sending from outside an AAISP connection, then you will need to use your mailbox username and password to authenticate. In this case you will need to enable
|-
!colspan="3"|Incoming email settings (Receiving email) [[Receiving Email|Read more...]]
!Type
|IMAP or POP3
|We recommend IMAP on port 993 but you can also use POP3 on 995. IMAP is ideal when using many computers/phones to access email. [[
|-
!Port
|
|Due to security and privacy consideration we do not allow connections to POP3 on port 110 and IMAP on 143
▲|
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!Server
|
|This is the server used for retrieving email
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!Username
|********
|The password you set on the mailbox. (Case sensitive)
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!Security
|SSL/TLS
|You have to enable SSL/TLS
|-
!Managesieve
|mail.aa.net.uk Port 4190
|Enable TLS. [[Sieve Filtering]] or use Roundcube webmail as it has a nice GUI to manage the filters
|-
!Webmail
|https://webmail.aa.net.uk
|
|}
'''More Help with: [[Sending Email]] or [[Receiving Email]]'''
=== Quick view for Thunderbird: ===
[[File:Thunderbird-email-settings.png|thumb|none|675px|Thunderbird manual settings]]
=== Auto-discover settings ===
Email clients such as Outlook and Thunderbird can use 'auto discover' techniques to get the server information automatically - this makes configuring email programs much easier. To enable this, your domain needs two extra DNS entries:
autoconfig CNAME autoconfig.mail.aa.net.uk.
autodiscover CNAME autoconfig.mail.aa.net.uk.
If they are not there already then you can add them, or ask Support staff for help. Once added, the imap/pop3/smtp settings should be retrieved during the setup process of adding a new email account to your email program.
[[Category:Email]]
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