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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Status Tests: Difference between revisions

m
clean up, typos fixed: ie, → i.e.,, etc) → etc.), 854Kb/s → 854Kbit/s (2), 854Kbit/s → 854kbit/s (2)
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m (clean up, typos fixed: ie, → i.e.,, etc) → etc.), 854Kb/s → 854Kbit/s (2), 854Kbit/s → 854kbit/s (2))
 
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==Overview==
__TOC__
 
These tests will show the sync status of the line and as well as some other details such as errors etc. They may also state if a fault has been identified.
 
See below for details on running Status Tests on BT ADSL, BT FTTC and TalkTalk ADSL lines...
=BT ADSL Sync Status Test=
 
==BT ADSL Sync Status Test==
 
{{CPbox|#Click on the line you want to run the test on
#Click on the Status Test button}}
 
===Availability===
Available on BT ADSL lines.
This will report back the current sync status of the line, including error counts. This is non-intrusive and should not cause the line to drop.
 
===Example output:===
<pre>
BT Test xDSL Status Check:Pass Standalone sub test passed successfully. Pass OK. Circuit In Sync.
Down Sync=6551kbit/s LoopLoss=40.8 dB SNR=13.5 dB ErrSec=0 HECErr=N/A Cells=4001712
</pre>
This shows the line is '''In Sync''', with an '''Up Sync''' of 854Kb854kbit/s, and a '''Down Sync''' of 6551Kb6551kbit/s.
 
<pre>
Down Sync=6144Kb/s FTB LoopLoss=33dB SNR=10dB ErrSec=0 HECErr=0 Cells=-1335203176
</pre>
This one shows that the line has a '''FTB''' - Fault Threshold Breach - iei.e., the Down Sync ('''6,144''') is less than the Fault Threshold Rate ('''6,374'''). The line speed is below what it should be and would need looking in to. See: [[:Category:Slow_ADSLSlow ADSL]]
 
==BT FTTC End to End Test==
{{CPbox|#Click on the line you want to run the test on
#Click on the E2E Test button}}
 
===Availability===
Available on BT FTTC/FTTP lines.
 
This will run FTTC/FTTP specific tests and will suggest if it finds a fault or not.
 
===Example result:===
No fault found: (but gives further information about the connection, including sync speed etc.):
<pre>
BT Test E2E Access Test/DCN:Inconclusive OR test pass. Unable to find the fault.
</pre>
...then the line is probably not in sync (no sync figures given).
 
A fault has been found, but BT are aware already:
<pre>
Fail:ASSOCIATE_1002 Service found to be affected by existing network event. If fault is known to be caused by something other than the existing network event, please submit a trouble report
</pre>
 
==TalkTalk ADSL Status Tests==
[[File:TTW-tests.png|none|frame|TalkTalk Tests]]
 
===Get Sync Status===
This will return the current sync status of the line
 
===Example result:===
 
[[File:TTW-Sync-Result.png|border]]
*UP - Line is in sync
 
==TalkTalk Historical Status Tests==
The 'Get Line Data' will retrieve a history of the line, up to 7 days at most.
 
===Example result===
 
[[File:TT-tests-GetLineData.png|none|frame|An example of the historical data returned]]
 
[[Category:Line Tests]]
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