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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

TalkTalk Wholesale:FAQ: Difference between revisions

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[[File:Internet.png|link=:Category:TalkTalk_WholesaleTalkTalk Wholesale]]
 
[[File:aa-button.png|link=http://aa.net.uk/broadband-TT.html|TalkTalk Service page on our main website]]
*Our own staff use our TT Wholesale service in their homes
 
'''Also see [this page: [http://aa.net.uk/kb-broadband-ttbt.html| Difference between backhaul carriers]] on our main website'''
 
==Rate Limiting & Filtering==
We hear stories about TalkTalk retail performing rate limiting and filtering on their service, however this is not the case with our TalkTalk Wholesale service. We don't filter ports or web pages with our other services, the TalkTalk Wholesale service is the same. We have multiple links to TalkTalk and as always our aim is not to be the bottleneck. As with our other services, if there is congestion deep within the wholesale networks of our suppliers, then we will pursue that with them to get it resolved.
 
TalkTalk Retail lines may well have DPI (Deep Packet Inspection), and filtering/logging of URLs etc., but We have been told by TalkTalk (2013-01-22):
"''traffic for our Layer 2 resellers such as yourselves does not go near our DPI systems but is directed straight to your interconnect''"
 
 
==Samknows says my Exchange doesn't have TalkTalk, but AAISP says it does==
We have seen occasions where Samknows [http://www.samknows.com/] does not list TalkTalk as being enabled on an exchange, but our line checker says it is available.
 
In these cases, it is quite possible that Samknows is out of date.
Yes, and no - It is an option, but we have chosen not to chose it. Instead we have manual control over the Line Profile. Customers can change this from the Control pages.
 
The change only takes a minute, the line will resync. The profile can then be changed again if/when required. More on: [[TalkTalk_Wholesale_Line_ProfilesTalkTalk Wholesale Line Profiles]]
 
==How can I further improve resilience?==
We can also provide multiple lines, and these can be a mix of TalkTalk Wholesale and BT Wholesale for greater separation.
 
 
=Miscellaneous FAQ's=
 
==Billion Bipac 5200 and 1524 MTU==
The old Billion Bipac 5200 routers that we used to supply apparently try to negotiate a 1524 byte MTU by default on TTW lines. We think we never saw this before because BT filter it.
 
Even setting 1500 on the router settings causes this.
 
The fix is to tick [[Line Options|TCP fix]] and set the MTU to 1500 on [[:Category:Control Pages|Clueless]]. Apply and PPP kill the line.
should fix it.
 
[[Category:TalkTalk Wholesale]]
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