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==Status Posts==
No longer posted.
Posts and updates from our status page are posted to Twitter.
==System Updates via Twitter==
No longer posted.
If a twitter ID has been given to us, we'll send Direct Messages to customers via twitter regarding things such as order progress and line faults and up/down messages.
'''You do need to follow AAISP on twitter for us to send you direct messages'''
We can also send Direct Messages via twitter during faults to keep you updated.
==Adding your Twitter ID to our systems==
This feature has been removed.
The new order process will ask for your Twitter ID.
Also, on Clueless, clicking on your ADSL login (e.g. abc@a) you then have a box to enter/edit your twitter ID, and will also have options for how we contact you via twitter (as well as email and SMS)
If we have a mobile number and a Twitter ID, we'll use Twitter to send a message rather than sending a SMS.
==DMs==
We are happy for people to send us a Direct Message (DM) via Twitter. We may reply via email or phone call if it seems like a better way to reply.
==Following==
We will follow users who have set their twitter ID on our control pages, this means that you'll be able to DM us.
==Contacting AAISP via Twitter==
You can contact us via twitter - it's not often the easiest way to get in touch - but we do have staff who look out for messages during office hours, and staff will get notified in our internal IRC channel.
==Mastodon instead==
== Other Social Media Sites ==
See: https://social.aa.net.uk/@aaisp
We also have a [[Facebook]] page.
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