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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

VMG1312-B10A: Factory Reset: Difference between revisions

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Be consistent about "Base Settings"
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When supplied by AAISP, the router will be in the 'AAISP defaultBase settingsSettings' state. This is a temporary state and the router will getreceive its ownline-specific configuration when it first logs in.
 
Holding in the reset button will revert the configuration back to the AAISP defaultBase settingsSettings. Further work is needed to revert the config back to the ZyXEL factory settings. See below.
 
==Reset to AAISP Base Settings==
==About the AAISP Base settings==
 
The reset state is the state the router was in when we sent it to you. In most cases that will mean is has been given our 'standard' configuration. This configuration has settings for it to talk back to AAISP and request it'sits own configuration for the line that it's connected to.
 
When a router inis it'sin AAISP defaultBase settingsSettings it will connect to AAISP using a temporary 'provisioning' login. This default configuration will connect either by the DSL port or the WAN 4 port. When it connects the router will be sent a software upgrade if there is one available, and then will be sent its individual configuration for the connection.
 
*For more information about the AAISP configuration see: [[VMG1312-AAISP Configuration]]
==Reset to the ZyXEL Factory Settings==
 
To erase the default AAISP settings, the 'ROM-D' file needs to be cleared, this is done via the CLI (Telnet or SSH) using the supervisor user and then issuing the <syntaxhighlight inline enclose="none">save_default clean</syntaxhighlight> command.
 
Here is an example:
</syntaxhighlight>
 
At this point you can reset the router for this to be applied. The router will then boot up in it'sits original factory settings without any of the AAISP configuration settings. You can reset the router by holding in the reset button for 5 seconds.
 
In this state, the router has itsZyXEL's default IP address, username and password.
 
=Adding the AAISP rom-d file=
If you need to restore an AAISP rom-d file, then here are the steps to take. Support are able to provide you with the rom-d file on request.
 
FTP is used to add the rom-d file. Here the AAISP provided rom-d file is actually called vmg1312-b.rom-d, so when we upload it we have to specify the target file name of rom-d. (the lines highlighted contain things you need to type in)
 
<syntaxhighlight highlight="1,5,9,16">
</syntaxhighlight>
 
At this point the ftp connection is closed and as it says, the router will reboot. The router will still need to be reset before the router will use the rom-d settings. Once reset though, the router will use the AAISP defaultBase settingsSettings to get online, retrieve a new firmware if available and then retrieve a config file for the line.
 
If you get an error such as:
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