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VoIP - Voicemail: Difference between revisions
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<indicator name="VoIP">[[
{{CPbox|#Click on the Number you want to configure
#Click the 'Incoming Tab'}}
The voicemail service we offer is very simple. To use it you need to access the control pages for your number and set up a few things.
Once set up, any calls to your number that pass the no answer time will get a message and a recording is made. The recording is emailed to you. If you leave the email box empty then the call is ended after playing the message, see: [[VoIP - Message Only]]
==Recording the greeting==
By default a generic greeting will be played to callers who reach your voicemail, however you can record your own greeting instead, here's how:
You will need to set up a SIP phone set up for the number you want to record the greeting for. You then dial 1571 from that phone and follow the instructions.
*Calls after a certain time can be sent to voicemail.
*Record your greeting by calling 1571 from the SIP phone registered to the number
*You will hear instruction on what to do, but you just need to record your greeting after the beep and then hang up the call.
*A beep will be added to the end of the recording automatically, so you can say something like 'Please leave a message after the beep'
If you supply the same email address for call recordings as well as voicemail, you are sent one "Recording" email as opposed to a "Voicemail". Keep the email addresses different if you wish to be sent emails with "Voicemail" in the subject.
===File formats===
Call recordings and voicemails are sent by email, and can be one of WAV (stereo a-law), OGG, FLAC, or MP3. Voicemail is also stereo and records the outgoing message as well. You can select the format on the Control Pages.
[[File:Voicemailsettings.png|none|frame|Voicemail settings on the Control Pages]]
The voicemail system can also be used to create other types of answering service:
*Call gate - 'Thank you for calling xyz Ltd, please press 1 for Support, 2 for sales' etc... See: [[VoIP - Call Gate]]
*Message only - 'Thank you for calling yxz Ltd, we no longer use the phone, please email us instead' (Call hangs up) See: [[VoIP - Message Only]]
*Announcement before ringing - 'Thank you for calling xyz, your call is important we'll answer it shortly...' (call then rings the group) See: [[VoIP - Pre-announcement]]
*Capture DTMF key presses, see [[VoIP - DTMF|DTMF Page]]
==Voicemail Email==
The email will contain information about the recording, including:
*Date: Timestamp of when the message was left
▲==Other VoIP Features:==
*Length: Time in seconds of the length of the recording
*From: The number that called you
*To: the number the caller called (i.e., your number)
*DTMF: Any DTMF key presses, see [[VoIP - DTMF|DTMF Page]]
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