VoIP How to: IVR and Voicemail Example: Difference between revisions

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As it happens, the 24 hour contact is a SIP telephone and the office runs from a mobile phone. ==Call Diagram:== We can represent this example as a simple flow chart: #123003, the number that is used to redirect to an external number or go to voicemail. Pressing 2 on the main number will call this number. We can expand the flow chart a little to better explain how the numbers are going to be used: [[File:VoIP-Example-IVRb.svg\|600px\|Further flow diagram of call]] #Fill in the Also-rings so that 1 goes to 123002 and 2 goes to 123002. #Enter a 'fail' number, as 123001 - this will be used as the default number to call if no digits are keyed by the caller #Click Save #Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message ==Number Configuration: 123002== This number is used for the SIP phone's registration. The SIP phone will be configured for this number. The main number (123001) will direct calls to this number if option one is selected from the IVR menu. #Log in to the Control Pages with your xxx@a login #Click on the Number: 123002 #Set a (secure) SIP Password #Click Save #Configure the SIP phone to register against this number ==Number Configuration: 123003== This number is used to ring an external number during office hours and go to voicemail out of hours. There are a number of things to set for this number: Redirect, Time Profile and Voicemail. Here goes: #Log in to the Control Pages with your xxx@a login #Click on the Number: 123003 ===Configure Redirect=== #Click the Incoming tab #Enter in 456789 as the first "Also Ring" #Click Save ===Configure the time Profile=== #Click the Incoming tab #Click "Edit time profiles": #Set a profile name of: Office Hours #Set Start time to be "09:00:00" #Set End time to be "17:00:00" #Set Active days to be: "Mon, Tue, Wed, thu, Fri" #*Click "Add profile" #Ensure the "Profile" is set to "Office Hours" #Click Save ===Voicemail=== #Click the Incoming tab #Set "Voicemail" to be "On Fail/Busy" (this will catch calls out of hours) #Set "Format" to be MP3, or whatever file you prefer #Set your email address in the "Email To" box #Click Save ==~~Also~~ See: also== [[VoIP - Call Gate]] ~~==ToDo==~~ ~~Finish write-up!~~ [[Category:~~VoIP_How_to~~VoIP How to\|Redirect]]