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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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As it happens, the 24 hour contact is a SIP telephone and the office runs from a mobile phone.
==Call Diagram
We can represent this example as a simple flow chart:
#123003, the number that is used to redirect to an external number or go to voicemail. Pressing 2 on the main number will call this number.
We can expand the flow chart a little to better explain how the numbers are going to be used:
[[File:VoIP-Example-IVRb.svg|600px|Further flow diagram of call]]
#Fill in the Also-rings so that 1 goes to 123002 and 2 goes to 123002.
#Enter a 'fail' number, as 123001 - this will be used as the default number to call if no digits are keyed by the caller
#Click Save
#Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
==Number Configuration: 123002==
This number is used for the SIP phone's registration. The SIP phone will be configured for this number. The main number (123001) will direct calls to this number if option one is selected from the IVR menu.
#Click Save
==Number Configuration: 123003==
This number is used to ring an external number during office hours and go to voicemail out of hours. There are a number of things to set for this number: Redirect, Time Profile and Voicemail. Here goes:
==
[[VoIP - Call Gate]]
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