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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

VoIP Phones - Yealink DECT: Difference between revisions

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<indicator name="VoIPConfiguring">[[File:menu-voip.svg|link=:Category:VoIP Phones|30px|Back up to the VoIP Configuring page]]</indicator>
__NOTOC__
[[Image:W53P-1.png|thumb|Yealink W60B base and handset]]
= Configuring Yealink DECT phone for AAISP =
 
Relevant to: '''Yealink W60B'''
 
The Yealink W60B is a DECT base station aimed at small and medium-sized businesses, is perfectly suitable for home use too. Its main specifications are:
*Up to 8 handsets
*Up to 8 SIP accounts
*Up to 8 simultaneous calls
*Support for additional 'DECT repeaters'
*IPv4 and IPv6
*PoE or Mains plug for power
*Transfer button (allows assistited or blind transfers to other SIP extensions/external numbers)
 
*[https://www.yealink.com/upfiles/products/datasheet/Yealink-W60B-Datasheet.pdf Datasheet]
 
=Credentials=
[[Image:W53P-1.png|thumb|Yealink]]
 
{|class="wikitable" style="text-align:center;
!Password:
| admin
|contact us
|-
!PIN:
| 0000
|contact us
|}
The PIN is used to register handsets to the base station, and for the handset to access settings from the base station.
 
= IP address =
 
By default the Yealink base unit picks up an IP address using DHCP. You can find the IP address from the Handset:
Press OK –> Select the ‘i’ icon (Status) -> select ‘Base’ -> the IP will be shown
 
=Yealink and Voiceless Settings=
 
 
=Yealink and Voiceless=
 
 
[[File:Yealink_W53P_SIP_Config.png|thumb|click to view settings]]
|600
|}
 
Repeat this for any other accounts you want to add.
 
===Check the SIP registration status:===
 
You should the the account Status as 'Registered'
 
===Handset Asignmnent===
 
[[File:Yealink W53P Hanset Assignment.png|thumb|Handset Assignment]]
===Handset AsignmnentAssignment===
Then you'll need to assign this account to a handset for incoming calls, this is set under
 
Here you can assign which of your (up to) 8 SIP accounts are to ring which of your (up to) 8 handsets! You can also make up to 8 calls at once, so a single base station can support a small office of people.
 
Account -> Number Assignment
 
=== Other optonal settings ===
Here you can assign which of your (up to) 8 SIP accounts are to ring which of your (up to) 8 handsets!
Features -> General Information -> Call Waiting --> set to Disabled
 
Features -> General Information -> Number Of Active Handsets --> Set to 8 (if you have more than 4 handsets)
=== Audio settings ===
Features -> General Information -> Fwd International --> set to Disable (no need to allow forwarding to international numbers)
 
Features -> Phone Lock --> Add 999 to the list of emergency numbers
In menu:
Settings -> TelephonyTime&Date -> Audio"Time select "Voice QualityZone --> Own Codec preference".0 GMT
Settings -> Time&Date -> Primary Server --> time.aa.net.uk
Settings -> Time&Date -> Date Format --> YYYY-MM-DD
Settings -> Tones --> Set to Great Britian
Account -> Handset Name --> Give a name to each handset, will be displayed on their screen
 
==Transfer a call==
For "IP1" (Or whatever you call the AAISP account) remove all codecs except "G.711 a law". This setting will generally give the best audio quality.
The handsets, eg the W53H, have a dedicated 'Transfer' button 'TRAN'. This lets you transfer a call to someone else.
 
===Assisted Transfer on a Yealink W53H handset===
=== Other settings ===
 
Say you have an incoming call that you've answered, and you want to transfer it to someone else and introdice the caller as you go...
If there are problems with recognition of DTMF tones by other systems consider setting "RFC2833" and avoid using "Audio". in the setting:
* '''Answer''' the incoming call, and find out who they want to be transferred to
*Press the '''TRAN''' button
**At this point the caller is put on hold
*'''Enter in the extension number''' or full number of who you want to transfer the call to
*Press the '''Green dial''' button
**At this point you will be ringing the third party
**If no answer, then you can press the button under '''End''' to go back to the original caller
**At this point you can also Blind transfer the call, by pressing the button under '''Transfer'''
*Once answered, you can introduce the original caller and press the button under '''Transfer'''
 
==DND - Do not disturb==
Settings -> Telephony -> Advanced Settings -> RFC2833
You can enable/disable DND via the handset for each of the SIP accounts allocated to the Yealink handset:
OK --> Call Features (orange) --> Do Not Disturb
 
==Factory reset the Yealink DECT Base Station==
Check that the Number Plan/Assignment is set to use the VoIP rather than the fixed (pstn) line:
There are a few ways to factory reset the Yealink base station:
Settings - Number Assignment Set the VoIP for outgoing, and set the others to suit...
 
===From web ui===
It may not say the above and Automatic negotiation of DTMF transmission will need to be Yes
Settings -> InfoUpgrade Services--> Reset
 
===From a connected handset===
Set the Tone Pattern to be UK:
SettingsOK -> ManagementSettings -> LocalSystem Settings -> Tone Pattern=UnitedBase KingdomReset
You'll need to know the PIN (default is 0000)
 
===From the actual base station===
You may want to remove, or edit, the 'Info Services' - this is the information such as weather and so in that can be displayed on the screen:
# Unplug the power
Settings - Info Services
# Press and hold the Connect button
# Whilst holding, plug in the power
# Wait until all three lights on the base station are showing as solid green
# Release the connect button
# Wait a further 5 minutes
# Then, reboot the base station by unplugging it from power and plugging it back in
 
=Registering an additional Handset=
== Quirks ==
# Power up handset
# Press the button under 'Reg'
# Hold the button on the Base for 3 seconds
# Handset should then initialise
# Go to the Base station UI and set up the new account:
# Account - Number Assignment - or set up a new account:
## Account - Set Account2 --> Fill in details
## Account - Handset name --> Set the name
 
We have seen odd things with a S685IP (Firmware version: 022270000000 / 043.00) where it would register, but not pass calls. A reboot of the base station fixed this.
 
==Firewall & Security==
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