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Line Diagnostics: Difference between revisions
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Example output:
WLR3Test WLR3_CIDT_Test rds089a006:240448742: Fail FAULT - Dis in exchange ServiceLevel:2, MainFaultLocation:FU, FaultReportAdvised:Y, AppointmentRequired:N, LineStability:, NetworkStability:, StabilityStatement:
This actually shows a fault, 'Disconnect in exchange'. It is suggesting a fault is to be reported (contact support), but that no appointment is required to me made at the End user premises (as the fault is located at the exchange). However, running the test a little while later gave:
WLR3Test WLR3_CIDT_Test rds089a006:240514264:
Pass Line Test OK. Dial tone OK ServiceLevel:2, MainFaultLocation:OK, FaultReportAdvised:N, AppointmentRequired:N, LineStability:Stable, NetworkStability:Stable, StabilityStatement:Stable
- no adverse line test history. CP may request an Engineer visit to investigate, test and demonstrate with the EU.
Routine test & fault data available at Customer Diagnostic Tool on INFORMe under MIS>Artisan>CDT.
If no fault is found clear RWT and apply Time Related Charges.
If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault.
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