Line Diagnostics: Difference between revisions

Routine test & fault data available at Customer Diagnostic Tool on INFORMe under MIS>Artisan>CDT.

If no fault is found clear RWT and apply Time Related Charges.

 

If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault.