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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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==BT Fault Terms==
;BBCR:BroadBand Customer Reporting (BT)
;BBEU:WBC EUA Service ID (Circuit ID)
;CRD:Customer Required by Date
;CP:Communications Provider
;KBD:Knowledge Based Diagnostics
;KCI:Keep Customer Informed
;WAC:Work Allocation Controls (team)
;PONR:Point of Now Return - eg when an engineer is booked and cannot now be cancelled.
;PCP:Primary Cross-connect Point
;PEW:Planned Engineering Works
;POH:Point of Handover
;RA:Rate Adaptive
;REIN:Repetitive Electrical Impulse Noise
;RWT:Right When Tested
;SIN:Supplier Information Note [BT]
;SMTP:Shared Metallic Path Facility
;SP:Service Provider (eg AAISP)
;SSFP:Service Specific Front Plate
;WLR:Wholesale Line Rental
==BT Fault Locations==
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