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Glossary: Difference between revisions
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→BT Fault Terms
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;CRD:Customer Required by Date
;CP:Communications Provider
;DP:Distribution Point
;KBD:Knowledge Based Diagnostics
;KCI:Keep Customer Informed
;MFL:Main Fault Location
;KCI:Keeping Customers Informed (BT term)
:EU:End User
;CA:Customer Apparatus
;MPF:Metallic Path Facility
;MBORC:Matters Beyond Our Reasonable Control. Used by BT to indicate that they're suspending normal fix guarantees as some external event has made it impossible to achieve them (e.g. a fire, storms, terror attack).
;AI:Action Item
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