Revision as of 10:41, 18 November 2013 (view source) AA-Andrew (talk \| contribs) m (→‎FTTC Faults) ← Older edit		Revision as of 17:19, 6 January 2015 (view source) Reedy (talk \| contribs) m (clean up, typos fixed: eg, → e.g.,) Newer edit →
===FTTC Faults=== We have a specific page for [[~~FTTC Faults\|~~FTTC Faults]]. =Status Page= Connect a normal telephone to the line and confirm you get dial tone. Dial 17070 from the phone - this reads back the phone number. Check this is the right number for your broadband (i.e. you have found the right phone line). Key 2 for option 2 which is a quiet line test and listen for any crackles, pops, clicks, etc. If you find a problem with the phone line in any way then you need to report to your telephone service provider. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing the phone line normally resolves any broadband issues. It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. ege.g., an openreach engineer in the exchange may have made a mistake which caused the phone line itself to break. Unfortunately, even in these cases, if the phone line is faulty then the phone line provider will still need to be contacted and a fault reported to them. If AAISP are the phone line provider then do get in touch, if the phone line provider is BT, then a fault can be reported [https://www.bt.com/faults online] or by calling them. ==Step 3: Eliminate Wiring== There are various tools and diagnostics that are available via the Control Pages, please see: [[CQM Graphs]] [[~~Line_Diagnostics~~Line Diagnostics]] [[TalkTalk Wholesale Line Tests]] [http://clueless.aa.net.uk/congestion.cgi Congestion Report] - If you have a slow speed fault, see if it's a wider issue.

ADSL Checks (view source)

Revision as of 17:19, 6 January 2015