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==Step 3: Eliminate Wiring==
TestIt will probably be possible to test from the master socket. ThisIf is athe socket withwhere your line enters the building has a BT or Openreach logo and a separate removable faceplate covering the bottom half (see diagram below), then you can remove the faceplate to isolate the internal wiring in the building. Use a small screw driver to remove the faceplate - it may have wiring attached to it so be careful not to dislodge the wiring. Behind the faceplate is another telephone socket. Connect your broadband splitter to that and the router to the splitter. Test from there and see if the problem goes away. If it does, the problem is in your internal wiring and you will need to get that fixed. If you do not have a master socket like this, try from the first socket where the line comes in to the building.
If you do not have a master socket like this (meaning your phone installation dates to before ~1986), try connecting the broadband splitter to the first socket where the line comes in to the building, and connect the router to the splitter.
[[File:Nte5open.png|100px]]
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