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Category:VoIP Faults: Difference between revisions
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*See the [[:Category:VoIP Phones|VoIP clients page]] to see if your VoIP phone is listed and has any special notes
One way audio is usually due to network issues where NAT is in use.
*Calls breaking up (intermittent audio)▼
ie, if the IP of your phone is (for example) 192.168.x.x or 10.x.x.x or 172.x.x.x then your phone is probably behind a NAT router.
Take a look at the [[VoIP_NAT]] page for help with this and what we'd advise.
If you are not behind NAT the check if your router has a 'SIP ALG' enabled. Disable this if so.
Generally audio problems such as calls breaking up are due to to the quality of the Internet connected that is being used. Diagnostics should first be concentrated on how well the internet connection is working.
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