Back up to the Email Features Category
From AAISP Support Site


With webmail you can access your email from anywhere with a web browser, all you'll need is your email address and password. AAISP provide the RoundCube client. (SquirrelMail was removed in December 2017)

To access go to https://webmail.aa.net.uk

Log out afterwards

You should always logout after using webmail so as to make sure that nobody else using the same computer will be able to access your email.

Difference Between Webmail and a Desktop Client

By using webmail, you are connecting to your email by using IMAP - this means that your email stays on the server, and can then be seen by your usual email program.

If your usual email program uses POP3 then that usually means that your email program downloads email from our servers and they are then removed from the server - in this case the only email that you'll see on webmail would be emails that haven't yet been seen by your email program.

We would suggest that you use IMAP on all your email programs, this way all your folders and emails will be seen by all your email programs and webmail.


In 'Desktop; view, the Roundcube interface looks like this:

Roundcube interface

From January 2017, If you are using a tablet or smartphone device then it will show a 'mobile view'. This is a simpler layout that is easier to use on a smaller screen. You can switch back to the Desktop view in via the menu on the right.

Simpler Mobile VIew

There are some nice features of Roundcube that may not be apparent straight away, such as:

  • Ability to drag emails in to folders
  • Right-click menu
  • Keyboard short-cuts (see the keyboard icon in the centre for details)
  • Ability to add multiple identities (under the settings)
  • The address book has a 'Global Addresses' Group - this is a domain-wide address book that anyone in your domain can add/edit.
  • (2017) Uses a mobile-friendly 'skin' for mobile devices.

Further Help

There is further help on the Roundcube Documentation Site.

Security Features

Failed to Send message

To limit spam/abuse, there are a few limitations:

  • A limit on the number of recipients per email (100)
  • A limit on the number of times you can send the same message per login session (10) - a 'Failed to send message.' message will appear if this happens
  • A limit on sending message (20 seconds between sending)