Traffic Capture: Difference between revisions

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<indicator name="Diagnostics">[[File:menu-spanner.svg|link=:Category:Diagnostic Tools|30px|Back up to the Diagnostics Category]]</indicator>

==Availability==

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{{CPbox|#Click on the line you want to run a capture on

#Click on the 'Traffic Dump' button, and follow the instructions from there

#Click on the 'Traffic Dump' button, and follow the instructions from there}}

[[File:Control page login.svg|100px|link=https://clueless.aa.net.uk]]

==Information==

[[File:clueless-line-diag-on-a-bt-line.png|border]]

This will perform a traffic capture of your line (or lines if you have more than one). You can then view the capture on the page or download a pcap file which can be viewed with other software - e.g. [https://www.wireshark.org/ Wireshark], this makes viewing and analyzing the traffic easier.

This will perform a traffic capture of your line (or lines if you have more than one). You can then view the capture on the page or download a pcap file which can be viewed with other software - e.g. [https://www.wireshark.org/ Wireshark], this makes viewing and analyzing the traffic easier. Only the headers are captured, not the content.

The Fields are:

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*Length/size of the packet

*Session ID

*Protocol, eg IP, IPv6 etc

*Protocol, e.g. IP, IPv6 etc.

*Length/Size of the payload

*Source IP Address and port

*Destination IP Address and port

*Packet type, eg ICMP echo reply

*Packet type, e.g. ICMP echo reply

Free free to ask support staff for help in understanding a traffic dump if you're having problems. - we don't save the dumps, so if you want to discuss your capture with staff, please copy/paste the dump and email it in.

== Clues to look for ==

Using the traffic dump tool can be good to diagnose a slow connection. ie, if you have loads of traffic on your line, the line will become slow. Using the Traffic Dump tool you'll be able to see what the traffic is, and that may then help pin point the source of the traffic.

Using the traffic dump tool can be good to diagnose a slow connection. i.e., if you have loads of traffic on your line, the line will become slow. Using the Traffic Dump tool you'll be able to see what the traffic is, and that may then help pin point the source of the traffic.

==Example==