FTTC Checks: Difference between revisions

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 ==Step 1: Check Equipment==
-We know it is obvious but please do check power is on to the [[FTTC Modem|Openreach modem]] and your router, that the modem is connected to the phone line, and that it actually has lights on. It is usually worth trying a simple power cycle (turn off, wait 30 seconds, turn on) to see if that clears a problem. This is not something that should be needed routinely, but always worth a try as the first step if you have a fault.
+We know it is obvious but please do check power is on to the [[FTTC Modem|Openreach modem]] (if you have one), and your router, that the modem is connected to the phone line, and that it actually has lights on. It is usually worth trying a simple power cycle (turn off, wait 30 seconds, turn on) to see if that clears a problem. This is not something that should be needed routinely, but always worth a try as the first step if you have a fault.
 Most FTTC services installed before summer 2015 are supplied with an [[FTTC Modem|Openreach modem]], if the modem looks faulty - e.g.: No power, DSL light is off, then contact AAISP as this usually means there is a fault.