IRC: Difference between revisions

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https://webirc.aa.net.uk

==Getting ~~our~~ ~~attention~~==

==Getting Our Attention==

Staff do take part in the ~~irc~~ channel, but it can be quite lively from time to time. If you want to get the attention of a member of staff then use the word staff which the staff stalk. Staff generally have names starting AA-. It helps to say if you need sales, support or accounts as well.

Staff do take part in the IRC channel, but it can be quite lively from time to time.

Staff generally have names starting '''AA-'''.<br />

It helps to say ''''staff tech'''', ''''staff sales'''' or ''''staff accounts'''' as this will flag up to people in those departments that you need help.

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==Personal & Confidential Information==

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It is important to know that the IRC servers are purposefully not run by Andrews & Arnold Ltd, chat and even private messages can be logged (even if you use SSL to the server). Therefore, do not use IRC to send confidential information such as passwords etc as they can be read by other people.

=Using the Web based IRC Client=

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Pick a nickname, and then click Start. You will then be in the main IRC Channel with all the other staff and customers. At this point you may ask for staff or simply ask a question to whole channel.

Staff generally have names starting '''AA-'''. It helps to say 'tech staff', 'sales staff' etc. if you need sales, support or accounts as well.

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==Personal & ~~confidential~~ ~~information~~==

⚫

It is important to know that the IRC servers are purposefully not run by Andrews & Arnold Ltd, chat and even private messages can be logged (even if you use SSL to the server). Therefore, do not use IRC to send confidential information such as passwords etc as they can be read by other people.

==Private Messages==