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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

KCI: Difference between revisions

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KCI (Keep Customer Informed) is one of those horrid BT acronyms, and from April 2017 we are making a new KCI system!
KCI (Keep Customer Informed) is one of those horrid BT acronyms, and from April 2017 we are making a new KCI system!


We send emails and text messages to customers about many and various things regarding the status of their service, eg:
We send emails and text messages to customers about many and various things regarding the status of their service, e.g.:
*Order status tracking
*Order status tracking
*Engineer appointment times
*Engineer appointment times
Retrieved from "http://support.aa.net.uk/KCI"