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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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<indicator name="Front">[[File:Menu-cog.svg|link=:Category:Line Settings|30px|Back up to the Broadband Line Settings]]</indicator>
Line colours are based on the last cause code reported by RADIUS which depends on whether the line is on-line or off line and why.
The cause codes are defined by the standard ([https://tools.ietf.org/html/rfc2866#section-5.10 RFC2866]) and do not always fit all circumstances.
{| class="wikitable"
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|style="background-color: #00FF00;"|Logged in
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|style="background-color: #FFFF00;"|User Request
|PPP restart or termination from far end, or L2TP session close from far end. This means either that your router ended the PPP session cleanly (e.g.for a reboot), or that the wholesale provider terminated the session as part of maintenance work. Appears as UserRequest in e-mails.
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|style="background-color: #FF0000;"|Lost Carrier
|LCP echo timeout. The session has remained up, but LCP packets aren't getting through - this usually means that the line is down. Appears as LostCarrier in e-mails.
|-
|style="background-color: #FF00FF;"|Lost Service
|L2TP session close with specific message indicating loss of sync. Appears as LostService in e-mails.
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|style="background-color: #FF00FF;"|Idle Timeout
|Used to indicate a lost session, e.g. NAS crash.
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|style="background-color: #FF00FF;"|Session Timeout
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|style="background-color: #FF0088;"|Blocked
|Line is logged in but blocked due to bad password or blocked login - check the password in your router, then contact support for help.
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|style="background-color: #FFFFFF;"|Invalid
|Line not valid (not installed, or is ceased)
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[[Category:Line Settings]]
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