VoIP How to: Ring extensions one by one: Difference between revisions
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##Add the five numbers to list of also rings |
##Add the five numbers to list of also rings |
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##Set the Delay according to how you want the phones to ring, eg: |
##Set the Delay according to how you want the phones to ring, eg: |
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##*0 sec for: 0306 999 0101 |
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##*10 sec for: 0306 999 0102 |
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##*15 sec for the rest |
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##Click the Save button at the top}} |
##Click the Save button at the top}} |
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==Screen shot Walk-through== |
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===1. Log on to Control Pages=== |
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[[File:VoIP-howto-CluelessLogon.png|none|frame|Log in to the control pages with your xxx@a login]] |
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===2. Click on the number you want to set a divert on=== |
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[[File:VoIP-howto-ClickNumber.png|none|frame|Click on the number you want to set a divert on]] |
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===3. Click the Incoming Tab=== |
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[[File:VoIP-howto-IncomingTab.png|none|frame|Click the Incoming Tab]] |
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===4. Add one or more numbers to the Also Ring list=== |
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[[File:VoIP-redirect.png|none|frame|Add 'also ring' numbers]] |
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===5. Click Save=== |
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[[File:VoIP-howto-SaveButton.png|none|frame|Click save, calls will now redirect to the Also Ring numbers you've added]] |
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==Additional Notes== |
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*The cost of thew redirection is the cost we'd normally charge to call that number. To see the cost of calling the number put the number in to the 'Call Cost Check' box on this page: [http://aa.net.uk/telecoms-prices.html aa.net.uk/telecoms-prices.html] |
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Latest revision as of 00:24, 18 August 2018
What is it?
You have a main company number, and a number (aka extension) for each of your five staff members. What you want to have is calls to your main number to ring the 5 extensions in turn until its answered.
Example:
- Incoming call:
- Ring extension 1 first
- If no answer ring extension 2 as well
- if no answer then ring everyone!
This can be achieved by using the 'Delay' feature of the 'Also ring' list. This idea is, is that your main number is set to also ring all 5 of your staff numbers and when they start ringing is managed by the 'delay' option.
In this example, lets assume you have the following six numbers:
- 0306 999 0100 - Company main number
- 0306 999 0101 - staff #1
- 0306 999 0102 - staff #2
- 0306 999 0103 - staff #3
- 0306 999 0104 - staff #4
- 0306 999 0105 - staff #5
How To: Using Delays to manage call flow
- Firstly, make sure your five phones are working
- Register phones against the 101-105 numbers
- Secondly, set up the Main number:
- Log in to the Control Pages with your xxx@a login
- Click on the 'Main' number,
- Click the Incoming Tab
- Scroll down to 'Also Ring'
- Add the five numbers to list of also rings
- Set the Delay according to how you want the phones to ring, eg:
- 0 sec for: 0306 999 0101
- 10 sec for: 0306 999 0102
- 15 sec for the rest
- Click the Save button at the top