Zyxel Bridge/Modem Mode

Prerequisites

You will need to have your new router set with the PPP username and password for your existing A&A connection. You can find these credentials on the router card (listed as 'DSL') or in your Information pack.

Your new router will need to be set to connect over PPPoE to the ZyXEL. The way this is done varies from router to router. We cannot provide support for any router that is not supplied by us.

New ZyXEL Router

For customers who are about to go live, or are installing a new ZyXEL router from Andrews & Arnold, it is best to go through these steps:

From our Control Pages, click into your Broadband line and click on the 'Router Settings' button, approximately half way down the page:

1. Set 'Bridging Mode' to 'Yes'
2. Remove the SSID from the 'WiFi SSID' Field
3. Remove the WiFi password from the 'WiFi Password' Field
4. Hit Save

You can now connect the router to the line and bridge mode will become available once the router has grabbed its configuration. You must plug your devices into ports LAN ports 1-3, not the WAN port.

Existing and live ZyXEL Router

Settings for enabling Bridge mode

For those who already have a ZyXEL router with our configuration that is currently online (or not):

From our Control Pages, click into your Broadband line and click on the 'Router Settings' button, approximately half way down the page:

1. Set 'Bridging Mode' to 'Yes'
2. Remove the SSID from the 'WiFi SSID' Field
3. Remove the WiFi password from the 'WiFi Password' Field
4. Hit Save
5. Hit 'Send ZyXEL configuration' under 'Router Actions

Removing Bridge mode

From our Control Pages, click into your Broadband line and click on the 'Router Settings' button, approximately half way down the page:

1. Set 'Bridging Mode' to 'No'
2. Hit save
3. Add an SSID to the 'WiFi SSID' Field if you require WiFi
4. Add the WiFi password to the 'WiFi Password' Field if you require a WiFi password
5. Hit Save
6. Factory reset the ZyxEL router, you can do this by holding a pin in the reset hole for 10 seconds.
7. It should then reset and download its new configuration. We'd suggest unplugging everything from the LAN ports to prevent it trying to bridge again until it configures.

Accessing the ZyXEL whilst it's in bridge mode

The ZyXEL will be sitting on 192.168.1.1, so you will need to put a device on this subnet and access it via 192.168.1.1, if this does not work then try over HTTPS.