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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow Speed Faults: Difference between revisions

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*'''TalkTalk Wholesale:-''' For TalkTalk Wholesale Customers, please run the speed tester at [http://internet-speedtest.net/ internet-speedtest.net] (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff.
*'''TalkTalk Wholesale:-''' For TalkTalk Wholesale Customers, please run the speed tester at [http://internet-speedtest.net/ internet-speedtest.net] (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff.


*'''BT Wholesale:-''' please run the speed tester at [http://speedtest.btwholesale.com http://speedtest.btwholesale.com]
*'''BT Wholesale:-''' please run the speed tester at [https://speedtest.btwholesale.com speedtest.btwholesale.com]


Please also use our speedtester [http://speedtest2.aa.net.uk speedtest2.aa.net.uk] and let us know the results.
Please also use our speedtester [https://speedtest.aa.net.uk speedtest.aa.net.uk] and let us know the results.


Please do run the various speed testers at different times of day, as this can help determine if there is congestion at peak times.
Please do run the various speed testers at different times of day, as this can help determine if there is congestion at peak times.


-Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line.
-Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line.

*[[Non Flash|A note on non-Adobe Flash Player and speed testers]]


==Traffic Capture==
==Traffic Capture==
Retrieved from "http://support.aa.net.uk/Slow_Speed_Faults"