ADSL Checks: Difference between revisions
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== Step 3: Eliminate Internal Wiring == |
== Step 3: Connect to the Test Socket to Eliminate Internal Wiring == |
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[[File:Nte5open.png|right|100px]] |
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You will know if your socket has a removable faceplate if it has a BT or Openreach logo, and a separate removable faceplate covering the bottom half (see examples for sockets with a removable face plates below). You can then remove the faceplate to isolate the internal wiring in the building as per the steps below: |
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# Use a small screw driver to remove the faceplate - it may have wiring attached to it so be careful not to dislodge the wiring. |
# Use a small screw driver to remove the faceplate - it may have wiring attached to it so be careful not to dislodge the wiring. If it is a newer NTE5C socket, then it should just unclip on the sides. |
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#Behind the faceplate is another telephone socket. Connect your broadband splitter to that and the router to the splitter. |
#Behind the faceplate is another telephone socket. Connect your broadband splitter to that and the router to the splitter. |
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#Leave connected here for an appropriate period of time to see if they problem goes away, e.g. 24 hours. |
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#If it does, the problem is in your internal wiring and |
#If it does, the problem is in your internal wiring and it will be your responsibility to get that fixed. |
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If you do not have a master socket like this (meaning your phone installation dates to before ~1986), try connecting the broadband splitter to the first socket where the line comes in to the building, and connect the router to the splitter. |
If you do not have a master socket like this (meaning your phone installation dates to before ~1986), try connecting the broadband splitter to the first socket where the line comes in to the building, and connect the router to the splitter. |
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[[File:Master-sockets Examples.jpg|right|500px]] |
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[[File:TestSocketExample.png|left|500px]] |
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#Splitter (aka Filter) |
#Splitter (aka Filter) |
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#The lead from the splitter to the router |
#The lead from the splitter to the router |
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#The router, and the power supply. |
#The modem, or else modem/router, and the power supply. |
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Do tests from the test socket behind the master socket faceplate if possible, or else from the nearest socket to the phone line entry to the building. If you don't have spares you will need to call us anyway, but it is worth checking cables are all plugged in firmly and trying turning equipment off and back on again. If there is equipment supplied as part of the service and you are not using it, then you should test with the supplied equipment. |
Do tests from the test socket behind the master socket faceplate if possible, or else from the nearest socket to the phone line entry to the building. If you don't have spares you will need to call us anyway, but it is worth checking cables are all plugged in firmly and trying turning equipment off and back on again. If there is equipment supplied as part of the service and you are not using it, then you should test with the supplied equipment. |
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