TalkTalk and DSCP and 19 second latency: Difference between revisions
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Further updates from TalkTalk expected middle of the week |
Further updates from TalkTalk expected middle of the week |
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Further updates from TalkTalk expected in the new year |
Further updates from TalkTalk expected in the new year |
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2022-02-01 Update from TalkTalk (below) - saying they have fixed it, but our pings still show latency... |
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2022-02-24 TalkTAlk confirm that further investigation is underway and we've given details of a staff line to test with |
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This page is about in interesting problem that was reported to us, by a customer, in December 2021. We have written this up so that this page can be found if other people are seeing a similar problem. |
This page is about in interesting problem that was reported to us, by a customer, in December 2021. We have written this up so that this page can be found if other people are seeing a similar problem. |
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==Fault raised with TalkTalk== |
==Fault raised with TalkTalk== |
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===December 7th=== |
===December 7th 2021 === |
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A&A got in touch with TalkTalk directly by emailing TalkTalk's escalations department and our Service Manager. (There was no point in reporting an individual line fault via the normal channels for broadband fault.) |
A&A got in touch with TalkTalk directly by emailing TalkTalk's escalations department and our Service Manager. (There was no point in reporting an individual line fault via the normal channels for broadband fault.) |
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===December 9th=== |
===December 9th=== |
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TalkTalk are still investigating and are hoping to get back to us next week. They are assuring us on the point about packet inspection, that their policy remains the same in that they are not inspecting traffic in any way and that nor do they have the means to do so. |
TalkTalk are still investigating and are hoping to get back to us next week. They are assuring us on the point about packet inspection, that their policy remains the same in that they are not inspecting traffic in any way and that nor do they have the means to do so. |
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=== February 1st 2022 === |
=== February 1st 2022 === |
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1408 bytes from X.X.X.X: icmp_seq=1 ttl=63 time=8.25 ms |
1408 bytes from X.X.X.X: icmp_seq=1 ttl=63 time=8.25 ms |
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... |
... |
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1408 bytes from 81.187.81.187: icmp_seq=200 ttl=63 time=3084 ms |
1408 bytes from 81.187.81.187: icmp_seq=200 ttl=63 time='''3084 ms''' |
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--- X.X.X.X ping statistics --- |
--- X.X.X.X ping statistics --- |
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200 packets transmitted, 200 received, 0% packet loss, time 675ms |
200 packets transmitted, 200 received, 0% packet loss, time 675ms |
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