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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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<indicator name="Front">[[File:AAwiki-128.svg|link=AAISP|30px|Back up to the Front Page]]</indicator>
<indicator name="Front">[[File:AAwiki-128.svg|link=AAISP|30px|Back up to the Front Page]]</indicator>
=='''<big>General Terms related to AAISP</big>'''==
=='''<big><big>General Terms related to AAISP</big></big>'''==


;21CN:21st Century Network.
;21CN:21st Century Network.
;ALG:Application Layer Gateway - typically software in a router to try to help with VoIP calls, often needing to be disabled
;ALG:Application Layer Gateway - typically software in a router to try to help with VoIP calls, often needing to be disabled.
;Bonding:Bonding more than one broadband line.
;Bonding:Bonding more than one broadband line.
;BT:British Telecom.
;BT:British Telecom.
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;Traffic:Activity on the network/line.
;Traffic:Activity on the network/line.
;TTW:TalkTalk Wholesale.
;TTW:TalkTalk Wholesale.
;Tx Rate:Tx – Download rate.
;Tx Rate:Tx – Download rate. Rx – Upload rate.
Rx – Upload rate.
;VLAN:Virtual Local Area Network.
;VLAN:Virtual Local Area Network.
;VoIP:Voice over Internet Protocol.
;VoIP:Voice over Internet Protocol.
;WAN:Wide Area Network, an external connection to the rest of the world from your LAN.
;WAN:Wide Area Network, an external connection to the rest of the world from your LAN.


=='''DSL Related'''==
=='''<big><big>DSL Related</big></big>'''==


;ADSL:Asymmetric Digital Subscriber Line.
;ADSL:Asymmetric Digital Subscriber Line.
;BRAS:Broadband Remote Access Server (Takes PPP from EU and passes it to ISP by [[L2TP]]).
;BRAS:Broadband Remote Access Server (Takes PPP from EU and passes it to ISP by [[L2TP]]).
;CPE:Customer Premise Equipment (router or modem).
;CPE:Customer Premises Equipment (router or modem).
;DSL:Digital Subscriber Line. E.g. ADSL, FTTC/VDSL, Gfast.
;DSL:Digital Subscriber Line. E.g. ADSL, FTTC/VDSL, Gfast.
;DSLAM:Digital Subscriber Line Access Modulator.
;DSLAM:Digital Subscriber Line Access Modulator.
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;VP:Virtual Path - a link between an Exchange and the BRAS.
;VP:Virtual Path - a link between an Exchange and the BRAS.


=='''BT Fault Terms'''==
=='''<big><big>BT Fault Terms</big></big>'''==


See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
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;POH:Point of Handover.
;POH:Point of Handover.
;RA:Rate Adaptive.
;RA:Rate Adaptive.
;REIN:Repetitive Electrical Impulse Noise - some sort of interference causing problems with a broadband line - tricky to pinpoint, patience needed in diagnosing these faults.
;RWT:Right When Tested.
;RWT:Right When Tested.
;SIN:Supplier Information Note [BT].
;SIN:Supplier Information Note [BT].
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;WLR:Wholesale Line Rental.
;WLR:Wholesale Line Rental.


=='''BT Fault Locations'''==
=='''<big><big>BT Fault Locations</big></big>'''==


See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
See also BT's jargon buster at https://www.openreach.co.uk/orpg/home/products/serviceproducts/orderandfaulttracker/faulthandling/faulttrackerjargonbuster.do
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;LN:Fault Located in Local Network.
;LN:Fault Located in Local Network.


=='''Openreach PSTN Fault Types'''==
=='''<big><big>Openreach PSTN Fault Types</big></big>'''==


Terms used to describe a fault type on a PSTN phone line. When reporting a PSTN fault to Openreach one of these terms is used to describe the fault.
Terms used to describe a fault type on a PSTN phone line. When reporting a PSTN fault to Openreach one of these terms is used to describe the fault.
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;XL:Crossed lines.
;XL:Crossed lines.


=='''Email Related'''==
=='''<big><big>Email Related</big></big>'''==


;IMAP:Internet Message Access Protocol.
;IMAP:Internet Message Access Protocol.
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=='''Other'''==
=='''<big><big>Other</big></big>'''==


;IRC:Internet Relay Chat - an online chat room, AAISP have one, see the contact page. You can talk to staff and customers.
;IRC:Internet Relay Chat - an online chat room, AAISP have one, see the contact page. You can talk to staff and customers.
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