CityFibre ONT: Difference between revisions

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[[Category:CityFibre Faults]]

[[Category:FTTP Faults]]

[[Category:Routers]]

[[File:CityFibre-ONT-Angle.png|thumb|CityFibre ONT]]

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[[File:CF-ONT-Labeled.png|thumb|CityFibre ONT]]

This page has information about the CityFibre provided ONT - the box that connects the CityFibre ~~fibre~~ connection to your own router. ONT stands for Optical Network Terminal, sometimes (mistakenly) called a modem.

This page has information about the CityFibre provided ONT - the box that connects the CityFibre connection to your own router. ONT stands for Optical Network Terminal, sometimes (mistakenly) called a modem.

For help with router configuration for CityFibre connections, please see: [[General_Router_Settings#CityFibre_FTTP|General Router Settings page]]

* For help with router configuration for CityFibre connections, please see: [[General_Router_Settings#CityFibre_FTTP|General Router Settings page]]

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* The ONT is a 'Calix 801G GigaPoint v2' device and measures 10.16x2.07x3.25cm (WxHxD).

=LEDs=

===Overview===

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The ONT is a 'Calix 801G GigaPoint v2' device and measures 10.16x2.07x3.25cm (WxHxD).

There are four LEDs on the CityFibre ONT:

*~~LED~~ 1 ~~(Left) – Power,~~ can be Green/Red/Amber

* '''Power''' - can be Green/Red/Amber

* '''Broadband''' - indicates the ONT has a connection to the CityFibre equipment

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*~~LED 2 –~~ Broadband

* '''Service''' - indicates a fault on the 'WAN' side of the ONT

*LED 3 – Service

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* '''Ethernet''' - indicates the connection to your router

*LED 4 (Right) - Ethernet

===~~Normal state~~ of the LEDs ===

===State of the LEDs ===

When working properly ~~this~~ is ~~the~~ ~~state~~ each light ~~should be in,~~ ~~indicating~~ a good connection/service:

When working properly, the items in bold for each light below indicates a good connection/service:

*'''Power''': ~~Solid Green - Device has booted up ok~~

*'''Power''':

** '''Solid Green''': Device has booted up ok

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*'''~~Broadband~~''': ~~Solid Green -~~ physical connection is established to the fibre

** Amber: performing an upgrade

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*'''~~Service~~''': ~~Solid Green -~~ Internet service has been established

** Red: Failed to boot, it has a problem

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*'''Ethernet'''~~: Green~~ - ~~connected~~ to your router

** Off: has no power or is really broken!

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*'''Broadband''':

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** '''Solid Green''': physical connection is established to the fibre

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** Flashing red and then green: Not able to establish a stable connection - re-seat the green fibre plug to the ONT to make sure its connected securely.

** Off: Can't detect the optical cable

*'''Service''':

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** '''Solid Green''': Internet service has been established

** Off: There is a problem

*'''Ethernet''':

** '''Green''': connected to your router

** Off: not connected to your router/device

=Diagnostics=

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*Reboot

*Reset

===LED flashing?===

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*~~'''Broadband~~ ~~LED flashing~~ red then green~~?'''~~ - re-seat the green fibre plug to the ONT to make sure its connected securely.

===Reboot the CityFibre ONT===

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===Reset the CityFibre ONT===

Use a paperclip, or similar, and hold in the reset switch for 10-15 seconds. This will cause a reboot and factory reset of the ONT.

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=Other information=

===CityFibre VLAN ID===

Important: The customer's router will need to talk PPPoE on '''VLAN 911'''.

===MTU===

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=Other information=

*Can pass Jumbo frames - so if your router supports [[MTU|1500 byte MTU]] in PPP, then you can pass 1500 byte packets:

PING 1.1.1.1 (1.1.1.1) 1472(1500) bytes of data.

1480 bytes from 1.1.1.1: icmp_seq=1 ttl=59 time=4.97 ms

==Power==

===Power===

* Input voltage: 12 VDC (nominal), 10 VDC (min.), 15 VDC (max)

* Power Adapter: 12 VDC, 1.5 A Typical