Category:FTTP Faults: Difference between revisions

Latest revision as of 10:02, 27 March 2023

A working Openreach ONT

An older working Openreach ONT

CA working CityFibre ONT

Here is some steps to take if you have problems with your BT or CityFibre FTTP service.

Completely Offline

If your FTTP line is down permanently then look here for help

Slow FTTP

Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?

Openreach ONT

Information about the Openreach FTTP Optical Network Termination unit

CityFibre ONT

Information about the CityFibre FTTP Optical Network Termination unit

WiFi Challenges and Limitations

Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.

Subcategories

This category has only the following subcategory.

W

WiFi Challenges and Limitations

Pages in category 'FTTP Faults'

The following 7 pages are in this category, out of 7 total.

@@ Line 1: / Line 1: @@
+__NOTOC__
-__NOTOC__<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator>
+<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator>
 [[File:Fttp-ont-pon.jpg|thumb|A working Openreach ONT]]
 [[File:Nte-ok.jpg|thumb|An older working Openreach ONT]]
+[[File:CityFibre-ONT-Installed.jpg|thumb|CA working CityFibre ONT]]
+Here is some steps to take if you have problems with your BT or CityFibre FTTP service.
-== Status lights on the Openreach ONT ==
-* See [[Openreach FTTP ONT]] for more information about the lights and their meaning on the Openreach ONT.
+<div class="AAMenuRow">
-== No connection ==
+{{AAMenu|img=Menu-stop.svg|link=FTTP Down|title=Completely Offline|text=If your FTTP line is down permanently then look here for help}}
-If you have no internet access at all on your FTTP service, then try these steps:
+{{AAMenu|img=menu-snail.svg|link=Slow FTTP|title=Slow FTTP|text=Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?}}
-* '''Check the Openreach ONT:-'''
+{{AAMenu|img=Menu-router.svg|title=Openreach ONT|link=Openreach FTTP ONT|text=Information about the Openreach FTTP Optical Network Termination unit }}
-*# the Power light should be on - if not check power cable/switch etc
+{{AAMenu|img=Menu-router.svg|title=CityFibre ONT|link=CityFibre ONT|text=Information about the CityFibre FTTP Optical Network Termination unit }}
-*# the PON (Passive Optical Network) light should be on - if not, check the cables, try a power cycle of the ONT and get in touch.
+{{AAMenu|img=WIFI icon.svg|link=:Category:WiFi Challenges and Limitations|title=WiFi Challenges and Limitations|text=Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.}}
-*# the LOS (Loss of service) light should be off - if not, check the cables, try a power cycle of the ONT and get in touch.
-*# the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable
-If lights are as they should be, then the Fibre and ONT should be working OK, time to:
-* '''Check your router:-'''
-*# Check the PPP username/password on the router, and restart the router just to be sure.
-*#Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect: see [[PPPoE on a Computer]] for help in setting up PPPoE on a Computer.
-*# ...get in touch
+</div>
-== Slow FTTP connection ==
-If your FTTP service is slow, eg a speed test is not reporting expected speeds, then try these:
-# Use our speed test to check up and download speeds: https://speedtest.aa.net.uk - try tests at different times of the day as this can help track 'peak time congestion'
-# Try a wired connection from your computer instead of WiFi to rule out any WiFi problems.
-# Try a different computer/device
-# Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?
-# Check/swap the cable between the ONT (The Openreach unit that the fibre connects to) and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
-# Try a power cycle of the Openreach ONT
-# Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.
-# Try a laptop/PC plugged in to the Openreach ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
-# ...get in touch.