FTTP Down: Difference between revisions

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<indicator name="Faults">[[File:Main-fault.svg|link=:Category:FTTP Faults|30px|Back up to the Faults Category]]</indicator>

[[Category:FTTP Faults]]

[[File:Fttp-ont-pon.jpg|thumb|A working Openreach ONT]]

[[File:Nte-ok.jpg|thumb|An older working Openreach ONT]]

Here is some steps to take if you have problems with your FTTP service.

== Status lights on the Openreach ONT ==

* See [[Openreach FTTP ONT]] for more information about the lights and their meaning on the Openreach ONT.

== I have no internet access ==

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* '''Check the Openreach ONT:-'''

*# the Power light should be on - if not check power cable/switch etc

*# the PON (Passive Optical Network) light should be on - if not, check the cables, try a power cycle of the ONT and get in touch.

*# the PON (Passive Optical Network) light should be on - if not, check the cables (unplug and reconnect, making sure they have a secure and 'clicked in' connection). Also, try a power cycle of the ONT and get in touch.

*# the LOS (Loss of service) light should be off - if not, check the cables, try a power cycle of the ONT and get in touch.

*# the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable

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Always worth running a test, even if LOS light is off - there could be a problem further upstream and Openreach may already be aware or we'll need to report a fault:

* '''Run a test:-'''

*# Our Control Page will allow you to run an 'End to End' test, this may if Openreach's systems detect a fault, in which case, do get in touch. eg: <~~syntaxHighlight~~>GTC_FTTP_SERVICE_1005 Possible fault in the Openreach network.</~~syntaxHighlight~~>

*# Our Control Page will allow you to run an 'End to End' test, this may if Openreach's systems detect a fault, in which case, do get in touch. eg: <tt>GTC_FTTP_SERVICE_1005 Possible fault in the Openreach network.</tt>