12,548
edits
Slow FTTC: Difference between revisions
m
no edit summary
m (clean up, typos fixed: 40Mb/s → 40Mbit/s) |
mNo edit summary |
||
| (10 intermediate revisions by 3 users not shown) | |||
|
__NOTOC__
You can test speed with our speed tester: [http://speedtest2.aa.net.uk speedtest2.aa.net.uk]
Things to do if you have '''slow FTTC''':
#Disable WiFi and check speed with a wired connection
#Go through the [[FTTC Checks]]
#Check the CQM Graphs, to see if it is slow due to lots of traffic
# Is your line actually slow? Other issues caused by services such as DNS or the device itself can cause things to ''appear'' slow without actually being slow! Double check with other people in the property that they are experiencing the same.
# If you are having trouble narrowing down culprits, or you are seeing unusual usage [https://control.aa.net.uk/ on your Control Page graphs], then we would suggest contacting Support, who can perform a traffic dump for you. This traffic dump can only be done in realtime and not historically. '''Our traffic dumps can only be performed with prior permission, and will only capture the packet headers, not the content.'''
# Ask us about testing with ''''iperf'''' - as this is generally better than http speed test websites. See: https://support.aa.net.uk/Windows_iperf3
#Contact Support for further assistance.
[[File:Snail's-pace.png|none|700px|Snail's pace broadband?]]
If you have problems with Streaming high definition video, [[Streaming UHD 4K Video|We have a page with some help]]
== CQM Graphs ==
| |||