VoIP How to: IVR and Voicemail Example: Difference between revisions
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As it happens, the 24 hour contact is a SIP telephone and the office runs from a mobile phone. |
As it happens, the 24 hour contact is a SIP telephone and the office runs from a mobile phone. |
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==Call Diagram |
==Call Diagram== |
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We can represent this example as a simple flow chart: |
We can represent this example as a simple flow chart: |
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[[File:VoIP-Example-IVR.svg| |
[[File:VoIP-Example-IVR.svg|600px|Flow diagram of call]] |
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==Overview of configuration== |
==Overview of configuration== |
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We can expand the flow chart a little to better explain how the numbers are going to be used: |
We can expand the flow chart a little to better explain how the numbers are going to be used: |
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[[File:VoIP-Example-IVRb.svg| |
[[File:VoIP-Example-IVRb.svg|700px|Further flow diagram of call]] |
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==Number Configuration: 123001== |
==Number Configuration: 123001== |
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#Click the 'Incoming Tab' |
#Click the 'Incoming Tab' |
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#Set it to always to go voicemail |
#Set it to always to go voicemail |
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#Fill in the Also-rings so that 1 goes to 123002 and 2 goes to |
#Fill in the Also-rings so that 1 goes to 123002 and 2 goes to 123003. |
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#Enter a 'fail' number, as 123001 - this will be used as the default number to call if no digits are keyed by the caller |
#'''Mandatory''': Enter a 'fail' number, as 123001 - this will be used as the default number to call if no digits are keyed by the caller |
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#Click Save |
#Click Save |
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#Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message |
#Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message |
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This number is used to ring an external number during office hours and go to voicemail out of hours. There are a number of things to set for this number: Redirect, Time Profile and Voicemail. Here goes: |
This number is used to ring an external number during office hours and go to voicemail out of hours. There are a number of things to set for this number: Redirect, Time Profile and Voicemail. Here goes: |
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#Log in to the Control Pages with your xxx@a login |
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#Click on the Number: 123003 |
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===Configure Redirect=== |
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#Click the Incoming tab |
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#Enter in 456789 as the first "Also Ring" |
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#Click Save |
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===Configure the time Profile=== |
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#Click the Incoming tab |
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#Click "Edit time profiles": |
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#*Set a profile name of: Office Hours |
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#*Set Start time to be "09:00:00" |
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#*Set End time to be "17:00:00" |
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#*Set Active days to be: "Mon, Tue, Wed, thu, Fri" |
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#*Click "Add profile" |
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#Ensure the "Profile" is set to "Office Hours" |
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#Click Save |
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===Voicemail=== |
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#Click the Incoming tab |
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#Set "Voicemail" to be "On Fail/Busy" (this will catch calls out of hours) |
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#Set "Format" to be MP3, or whatever file you prefer |
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#Set your email address in the "Email To" box |
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#Click Save |
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== |
==See also== |
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[[VoIP - Call Gate]] |
[[VoIP - Call Gate]] |
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[[Category: |
[[Category:VoIP How to|Redirect]] |
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