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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

CQM Graphs: Difference between revisions

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[[File:CQM-evening-drops.png|none|200px|Evening Drops]]
[[File:CQM-evening-drops.png|none|200px|Evening Drops]]

===Faulty Card in a TalkTalk LTS===

[[File:Cqm-faulty-lts-card.png|none|200px|Card in a TalkTalk LTS ]]

Here we have three days of graphs, you can see packet loss starting at around 2:50AM, which then gets worse two days later and is then fixed.

This was a faulty line card in a TalkTalk LTS - Only a small number of circuits were affected with packetloss due to this though.

The time ties in with logs from TalkTalk's LTS:
<syntaxHighlight>
8 alarms currently active
Alarm time Class Description
2023-06-29 02:57:46 BST Minor FPC 9 Minor Errors
2023-06-29 02:52:29 BST Minor FPC 1 Minor Errors
2023-06-29 02:52:25 BST Minor FPC 10 Minor Errors
2023-06-29 02:52:23 BST Minor FPC 8 Minor Errors
2023-06-29 02:52:22 BST Minor FPC 11 Minor Errors
2023-06-29 02:52:22 BST Minor FPC 0 Minor Errors
2023-06-29 02:52:22 BST Minor FPC 3 Minor Errors
2023-06-29 02:52:02 BST Major FPC 10 Major Errors
</syntaxHighlight>

From 9AM on day 3, the interface that we have with TalkTalk started reporting input discards.

[[File:Discards.jpg|none|200px|Interface discards ]]

The faulty line card was taken out of service, and the packet loss was no longer.

The incident was: https://aastatus.net/42546


=Other Information=
=Other Information=