Jump to content

This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow FTTP: Difference between revisions

← Older editNewer edit →
Content deleted Content added
AA-Andrew (talk | contribs)
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,654 edits
AA-Andrew (talk | contribs)
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,654 edits
Line 27: Line 27:
===Checking the hardware and connections===
===Checking the hardware and connections===


# Try a '''wired connection''' from your computer instead of WiFi to rule out any WiFi problems.
# '''wired connection''' <br> Connect to your router with cable instead of WiFi - to rule out any WiFi problems.
# Try a '''power cycle''' of the Openreach/CityFibre ONT - always worth a try!
# '''power cycle the ONT''' <br> Unplug and reconnect the power cable of the Openreach/CityFibre ONT - always worth a try!
⚫
# '''Ensure the router is capable of the speed''' <br> eg, maybe you have a 1G service but an older router? - let us know the model you are using
# Connect your computer directly in to the router - so as to bypass any other switches you have - this will help eliminate other equipment in the path to your router
⚫
# '''Connect directly in to the ONT''' <br> It;s possible to use the internet without the use of the router. You can connect your computer directly in to the ONT - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. see: [[PPPoE_on_a_Computer]] for more help on this.
⚫
# '''Ensure the router is capable of the speed''' of the circuit - eg, maybe you have a 1G service but an older router? - let us know the model you are using
# '''Different computer/devices''' <br> Always worth trying different computers just in case one has a problem.
⚫
# Try a '''laptop/PC plugged directly in to the ONT''' instead of using your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. see: [[PPPoE_on_a_Computer]] for more help on this.
⚫
# '''Check/swap the cable''' <br> between the ONT (The Openreach/CityFibre unit that the fibre connects to) and your router - ensure it's a '''8-wire''' CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
# Try a different computer/device
⚫
# '''Check/swap the cable''' between the ONT (The Openreach/CityFibre unit that the fibre connects to) and your router - ensure it's a '''8-wire''' CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.



===Diagnostics you can run from a computer:===
===Diagnostics you can run from a computer:===
Retrieved from "http://support.aa.net.uk/Slow_FTTP"