IRC: Difference between revisions

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==Server Details==

Server: irc.z.je

Server: irc.aachat.net

TLS: enabled and enforced

Channel: #A&A

Port: 6697

Web-based client:

https://webirc.aa.net.uk

==Getting ~~our~~ ~~attention~~==

==Getting Our Attention==

Staff do take part in the ~~irc~~ channel, but it can be quite lively from time to time. If you want to get the attention of a member of staff then use the word staff which the staff stalk. Staff generally have names starting AA-. It helps to say if you need sales, support or accounts as well.

Staff do take part in the IRC channel, but it can be quite lively from time to time.

Staff generally have names starting '''AA-'''.<br />

It helps to say ''''staff tech'''', ''''staff sales'''' or ''''staff accounts'''' as this will flag up to people in those departments that you need help. Staff may not always reply instantly, so please wait around for a few minutes for a response.

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==Personal & Confidential Information==

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It is important to note that the IRC servers are purposefully not on networks ran by Andrews & Arnold Ltd., and chat and private messages can be logged (even if you use SSL to the server). Therefore, do not use IRC to send confidential information such as passwords etc. as they can be read by other people.

To prevent spam, private messages to non-staff users is only possible from ''Registered'' users.

=Using the Web based IRC Client=

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Pick a nickname, and then click Start. You will then be in the main IRC Channel with all the other staff and customers. At this point you may ask for staff or simply ask a question to whole channel.

Staff generally have names starting '''AA-'''. It helps to say 'tech staff', 'sales staff' etc. if you need sales, support or accounts as well.

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==Personal & ~~confidential~~ ~~information~~==

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It is important to ~~know~~ that the IRC servers are purposefully not ~~run~~ by Andrews & Arnold Ltd, chat and ~~even~~ private messages can be logged (even if you use SSL to the server). Therefore, do not use IRC to send confidential information such as passwords etc as they can be read by other people.

==Private Messages==

It is often better to send a private message to a member of staff rather than posting your details to the main channel where everyone can read it. You can send someone a Private ~~message~~ by clicking on their name and selecting message:

It is often better to send a private message to a member of staff rather than posting your details to the main channel where everyone can read it. You can send someone a Private Message (PM) by clicking on their name and selecting message:

[[File:IRC-PrivateMessage.png|none|frame|Click a person to Message them]]

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[[File:IRC-PrivateMessageNotification.png|none|frame|New Private Message]]

===Mobiles===

If you're on mobile, you may need to open up the side menu/pane thing to see the tabs.

[[File:Mobile-irc-menu.jpg|300px|mobile menu hidden here]]

If you use the web client a lot, then you may wish to enable 'Desktop Notifications' if your browser supports it. This is a setting found under the 'cog' icon on the top/right.