IRC: Difference between revisions

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Staff generally have names starting '''AA-'''.<br />

It helps to say ''''staff tech'''', ''''staff sales'''' or ''''staff accounts'''' as this will flag up to people in those departments that you need help.

It helps to say ''''staff tech'''', ''''staff sales'''' or ''''staff accounts'''' as this will flag up to people in those departments that you need help. Staff may not always reply instantly, so please wait around for a few minutes for a response.

==Personal & Confidential Information==

It is important to note that the IRC servers are purposefully not on networks ran by Andrews & Arnold Ltd., and chat and private messages can be logged (even if you use SSL to the server). Therefore, do not use IRC to send confidential information such as passwords etc. as they can be read by other people.

To prevent spam, private messages to non-staff users is only possible from ''Registered'' users.

=Using the Web based IRC Client=

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==Private Messages==

It is often better to send a private message to a member of staff rather than posting your details to the main channel where everyone can read it. You can send someone a Private ~~message~~ by clicking on their name and selecting message:

It is often better to send a private message to a member of staff rather than posting your details to the main channel where everyone can read it. You can send someone a Private Message (PM) by clicking on their name and selecting message:

[[File:IRC-PrivateMessage.png|none|frame|Click a person to Message them]]

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If you're on mobile, you may need to open up the side menu/pane thing to see the tabs.

[[File:Mobile-irc-menu.jpg|~~100px~~]]

[[File:Mobile-irc-menu.jpg|300px|mobile menu hidden here]]

If you use the web client a lot, then you may wish to enable 'Desktop Notifications' if your browser supports it. This is a setting found under the 'cog' icon on the top/right.