Latest revision as of 09:00, 15 Ocak 2025

One Number, many targets

AKA SIP Forking or Also Ring

Incoming call routing is configured on the Control Pages. Call Routing is based on setting the 'Target' - a number can have multiple targets, e.g., can be routed to a SIP phone as well as a mobile, and multiple other numbers. Indeed, you can also register multiple SIP phones against the same number, and calls will go to all the SIP phones that are registered.

There is not a restriction on the number of incoming calls that a number will receive. We will try all available targets, and there are options to go to voicemail etc...

Screenshot of the Target options on the control pages

Targets in Detail

A phone number can be given many targets, each target has a delay, so you can control which phones ring first etc.

SIP Phone

Multiple phones on the same number It is possible to register multiple devices using the same number. This is not officially supported, but usually works. When each device registers we record the registration details and direct calls to the registered devices. We aim to send calls to the device from the server to which it last registered, automatically.

If you do want multiple phones to ring for a given number, then it's best to use the 'Also Ring' feature.

The Tag is 4 characters that will be prefixed to the number and shown on your SIP phone display (if it has one)

Your Server

We can route calls to your own SIP server, fill in the details of your server here.

Also Ring

These are up to 10 other numbers that we'll send the call to. ie, one number can ring multiple other numbers, and can have optional delays to each target.

These could be:

Other numbers you have with us
Any other number. e.g. mobiles, international etc. - any number which you can normally dial from your account.

The charge for the call will be the same as if you were dialling the call normally from your account.

This feature can be used to make your main number ring multiple staff phones.

Note: Voicemail on mobiles. We have no way of telling the difference between external calls going to voicemail as opposed to getting answered. You probably want to avoid having voicemail enabled on numbers which are used by Also Ring, or you may find your voicemail answers calls unexpectedly.

@@ Line 1: / Line 1: @@
+__NOTOC__<indicator name="Configuring">[[File:Menu-cog.svg|link=:Category:VoIP Features|30px|Back up to the VoIP Features Category]]</indicator>
-=Call Gate - IVR=
+==One Number, many targets==
+AKA '''SIP Forking''' or '''Also Ring'''
+Incoming call routing is configured on the Control Pages. Call Routing is based on setting the 'Target' - a number can have multiple targets, e.g., can be routed to a SIP phone as well as a mobile, and multiple other numbers. Indeed, you can also register multiple SIP phones against the same number, and calls will go to all the SIP phones that are registered.
-Simple Call Gates are supported, where by a number can be called and a message played back such as 'Please press 1 for Sales, 2 for support...'. The system will then put the call to a corresponding number.
+There is not a restriction on the number of incoming calls that a number will receive. We will try all available targets, and there are options to go to voicemail etc...
-==To set this up:==
+<gallery>
-Set the 'Main' number can to always to go voicemail, or to go to voicemail after an amount of time.
+VoIP-Targets.png|Screenshot of the Target options on the control pages
-Fill in some of the Also-rings to go to the DDI of the various targets you want
+</gallery>
-Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller
-Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
-This then works as follows, once the caller has called in and has been answered with the voicemail message, the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert.
+=Targets in Detail=
-If there is a fail number set up as well as some also ring numbers then the fail number is used as a default if no digits are keyed. If there is a fail and no also ring then the fail number is used immediately after the announcement. - this then works as a greeting before a call is put through to phones.
+A phone number can be given many targets, each target has a delay, so you can control which phones ring first etc.
-==Other VoIP Features==
+==SIP Phone==
+Multiple phones on the same number
-<ncl style=bullet  maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:VoIP Features</ncl>
+It is possible to register multiple devices using the same number. This is not officially supported, but usually works. When each device registers we record the registration details and direct calls to the registered devices. We aim to send calls to the device from the server to which it last registered, automatically.
+If you do want multiple phones to ring for a given number, then it's best to use the 'Also Ring' feature.
+The Tag is 4 characters that will be prefixed to the number and shown on your SIP phone display (if it has one)
+==Your Server==
+We can route calls to your own SIP server, fill in the details of your server here.
+==Also Ring==
+These are up to 10 other numbers that we'll send the call to. ie, one number can ring multiple other numbers, and can have optional delays to each target.
+These could be:
+*Other numbers you have with us
+*Any other number. e.g. mobiles, international etc. - any number which you can normally dial from your account.
+The charge for the call will be the same as if you were dialling the call normally from your account.
+This feature can be used to make your ''main number'' ring multiple staff phones.
+Note: '''Voicemail on mobiles.'''  We have no way of telling the difference between external calls going to voicemail as opposed to getting answered. You probably want to avoid having voicemail enabled on numbers which are used by Also Ring, or you may find your voicemail answers calls unexpectedly.