Sending Email: Difference between revisions

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<indicator name="Faults">[[File:Menu-email.svg|link=:Category:Email|30px|Back up to the Email Category]]</indicator>

__NOTOC__

[[File:e-mail-icon.png|64px|link=:Category:Email]]

==Overview==

We provide outgoing email services to:

*Customers using us as their internet connection. (No authentication required, no domain required.)

*Customers using us for their internet connection (eg DSL, L2TP, FTTP etc). (No authentication required, no domain required.)

*Customers with a domain and email services (authentication required if not using us for your internet connection)

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|-

!Port

|587 ~~or 25~~

|587

|port 25 may be removed in the near future

|25 is default. Use 587 if 25 is blocked by your ISP. You should also enable TLS (or STARTTLS)

|-

!Security

|STARTTLS

|

|-

!Authentication

|Recommended

|Optional

|If you are sending from outside an AAISP connection, then you will need to use your mailbox username and password to authenticate. You will also need to enable ~~TLS (or~~ STARTTLS)

|If you are sending from outside an AAISP connection, then you will need to use your mailbox username and password to authenticate. You will also need to enable STARTTLS

|}

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==Encrypted Communication==

You ~~can also~~ use ~~TLS~~ (encrypted link) to connect to our mail servers for sending email or the submission port. These are usually options on most applications in the same place as you configure the mail server. If you are concerned about security you may like to look in to [[http://aa.net.uk/kb-pgp.html PGP]] encrypted email which would allow you to send emails only the recipient can ever read.

You should use STARTTLS (encrypted link) to connect to our mail servers for sending email or the submission port. These are usually options on most applications in the same place as you configure the mail server. If you are concerned about security you may like to look in to [http://aa.net.uk/kb-pgp.html PGP] encrypted email which would allow you to send emails only the recipient can ever read.

==Webmail Accesss==

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==Using your own mail server==

We would recommend that customers using their own email servers send email directly using MX records rather than to use us as a 'smarthost'. Our servers are configured not to relay bounce messages, as this often causes problems for other Internet users.

==Running a mailing list?==

For customers that run their own mailinglists we would ask that you not send these messages through our mail servers but instead use the features of your mailinglist software to send directly or to use your own mail server. This is due to the main cause of our mail servers being blacklisted is due to customers running mailing lists.

==More Details on Sending Email Restrictions==

See [[Outgoing Spam Restrictions]]

==Help with Email Clients:==

<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:Email Clients</ncl>

==Retry==

==Help with Other Email Features:==

<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:Email Features</ncl>

If a message cannot be delivered at the first attempt - eg if the remote mail server is busy or gives a 'soft' fail etc we will retry as follows:

* For the first 6 hours, we'll try every 5 minutes

* For the next 16 hours we will retry around every hour

* Thereafter we will retry every 6 hours for the next 4 days

* after 4 days we will give up and bouncing it back

During this time, we will send automated emails saying that the email is delayed.

If the remote server outright rejects message or if there is some other permanent error, we will bounce the message back right away and not retry.