Receiving Email: Difference between revisions

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<indicator name="Faults">[[File:Menu-email.svg|link=:Category:Email|30px|Back up to the Email Category]]</indicator>

__NOTOC__

[[File:e-mail-icon.png|64px|link=:Category:Email]]

{| class="wikitable"

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!Type

|IMAP or POP3

|We recommend IMAP but you can also use POP3. IMAP is ideal when using many computers/phones to access email. [[~~POP3_or_IMAP_~~(What'~~s_the_Difference~~)|Read more here]].

|We recommend IMAP but you can also use POP3. IMAP is ideal when using many computers/phones to access email. [[POP3 or IMAP (What's the Difference)|Read more here]].

|-

!Port

|POP3: ~~110,~~ 995

|POP3: 995

IMAP: ~~143,~~ 993

IMAP: 993

|SSL/TLS is required

|995 or 993 recommended for SSL

|-

!Server

|~~example.com.~~mail.aa.net.uk

|mail.aa.net.uk

|

|This is the server used for retrieving email. Use your domain name (part after the @) followed by .mail.aa.net.uk.

|-

!Username

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==Junk Mail Checking==

We check for known viruses and reject any emails that contain one. The other important step we carry out is to check if the email appears to be spam (junk mail). We give the email a score. If the score if very high we reject it. If it is very low if goes in to your mailbox. In between we put [SPAM] in the subject and will put it in your mailbox. Each mailbox ~~can have~~ separate folders and ~~if you have a spam folder~~ we put the likely spam email in ~~there~~ for you. We also delete email from the spam folder after a while to stop it being cluttered up. If you have not seen an email you are expecting check the spam folder. The level that is considered very high or very low is configurable per mailbox on our control pages for your domain.

We check for known viruses and reject any emails that contain one. The other important step we carry out is to check if the email appears to be spam (junk mail). We give the email a score. If the score if very high we reject it. If it is very low if goes in to your mailbox. In between we put [SPAM] in the subject and will put it in your mailbox. Each mailbox has separate folders and we put the likely spam email in your spam folder for you. We also delete email from the spam folder after a while to stop it being cluttered up. If you have not seen an email you are expecting check the spam folder. The level that is considered very high or very low is configurable per mailbox on our control pages for your domain.

==Running Your Own ~~Email Server~~==

==Running Your Own DNS==

If you ~~configure~~ your own DNS and want to use our email service, the top MX to define ~~for~~ ~~incoming email is your domain followed by~~ incoming-mail.co.uk, ~~e.g.~~ ~~example~~.~~com~~.~~incoming-mail.co~~.uk. If ~~using~~ ~~our~~ ~~DNS~~ we ~~normally~~ ~~set~~ up MX ~~records~~ ~~for you, but if you have to put these back set the MX record to secondary-mx.co.uk~~.

If you run your own DNS and want to use our email service, the top MX to define would be: '''incoming-mail.aa.net.uk''', and you'd use mail.aa.net.uk (as above) in your email program's POP or IMAP server setting.

==Legacy Settings==

In July 2017 we changed the server name that customers should use. In the past we were publishing the details below, but from July 2017 onwards the server settings are considered legacy and will be removed in the future.

==Help with Email Clients:==

<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:Email Clients</ncl>

==Help with Other Email Features:==

<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:Email Features</ncl>

{| class="wikitable"

|-

!colspan="3"|Legacy Incoming email settings which will be removed in the future

|-

!Port

|POP3: 110, 995

IMAP: 143, 993

|995 or 993 recommended for TLS/SSL, but you may get certificate warnings, so use the NEW settings at the top of this page.

|-

!Server

|example.com.mail.aa.net.uk

|Your domain name (part after the @) followed by .mail.aa.net.uk. However, use the NEW settings at the top of this page.

|}

[[Category:Email Features]]

[[Category:Email]]

[[Category:Email Clients]]