VoIP - Voicemail: Difference between revisions

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<indicator name="VoIP">[[File:Menu-voicemail.svg|link=:Category:Voicemail|30px|Back up to the Voicemail page]]</indicator>__NOTOC__

{{CPbox|#Click on the Number you want to configure

#Click the 'Incoming Tab'}}

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==Recording the greeting==

By default a generic greeting will be played to callers who reach your voicemail, however you can record your own greeting instead, here's how:

If ~~you~~ ~~have~~ a ~~sip~~ phone set up for the number you ~~can~~ ~~call~~ ~~1571 from~~ the ~~phone~~ ~~and~~ ~~change~~ ~~your~~ ~~outgoing~~ ~~message~~ if ~~you~~ ~~like~~.

You will need to set up a SIP phone set up for the number you want to record the greeting for. You then dial 1571 from that phone and follow the instructions.

*Calls after a certain time can be sent to voicemail.

*Record your greeting by calling 1571 from the SIP phone registered to the number

*'''Record your greeting by calling 1571''' from the SIP phone registered to the number

*You will hear instruction on what to do, but you just need to record your greeting after the beep and then hang up the call.

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*If you supply the same email address for call recordings as well as voicemail, you are sent one "Recording" email as opposed to a "Voicemail". Keep the email addresses different if you wish to be sent emails with "Voicemail" in the subject.

*A beep will be added to the end of the recording automatically, so you can say something like 'Please leave a message after the beep'

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If you supply the same email address for call recordings as well as voicemail, you are sent one "Recording" email as opposed to a "Voicemail". Keep the email addresses different if you wish to be sent emails with "Voicemail" in the subject.

The recording can be sent to you as a wav, mp3, flacc or ogg file, you can select the format on the Control Pages. The recording will also include your 'recorded greeting' as well as the callers message.

===File formats===

Call recordings and voicemails are sent by email, and can be one of WAV (stereo a-law), OGG, FLAC, or MP3. Voicemail is also stereo and records the outgoing message as well. You can select the format on the Control Pages.

[[File:Voicemailsettings.png|none|frame|Voicemail settings on the Control Pages]]

==Special Voicemail Features==

The voicemail system can also be used to create other types of answering service:

*Call gate - 'Thank you for calling xyz Ltd, please press 1 for Support, 2 for sales' etc... See: [[~~VoIP_~~-~~_Call_Gate~~]]

*Call gate - 'Thank you for calling xyz Ltd, please press 1 for Support, 2 for sales' etc... See: [[VoIP - Call Gate]]

*Message only - 'Thank you for calling yxz Ltd, we no longer use the phone, please email us instead' (Call hangs up) See: [[~~VoIP_~~-~~_Message_Only~~]]

*Message only - 'Thank you for calling yxz Ltd, we no longer use the phone, please email us instead' (Call hangs up) See: [[VoIP - Message Only]]

*Announcement before ringing - 'Thank you for calling xyz, your call is important we'll answer it shortly...' (call then rings the group) See: [[VoIP - Pre-announcement]]

*Capture DTMF key presses, see [[VoIP - DTMF|DTMF Page]]

==Voicemail Email==

Voicemail can be sent to multiple addresses if separated with a semicolon in the "Email To:" box.<br />

For example<br />

bob@contoso.com;voicemailarchive@contoso.com

The email will contain information about the recording, including:

*Date: Timestamp of when the message was left

==Other VoIP Features:==

*Length: Time in seconds of the length of the recording

<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:VoIP Features</ncl>

*From: The number that called you

*To: the number the caller called (i.e., your number)

*DTMF: Any DTMF key presses, see [[VoIP - DTMF|DTMF Page]]

[[Category:~~VoIP Features~~]]

[[Category:Voicemail]]

[[Category:VoIP]]