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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

VoIP - Caller Display: Difference between revisions

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SIN 227 doesn't allow '+' in the number field. Wish I'd known this before trying to work out why it didn't appear...
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__NOTOC__<indicator name="Configuring">[[File:Menu-cog.svg|link=:Category:VoIP Features|30px|Back up to the VoIP Features Category]]</indicator>
<indicator name="Configuring">[[File:Menu-cog.svg|link=:Category:VoIP Features|30px|Back up to the VoIP Features Category]]</indicator>


By default we send the incoming caller's phone number when you receive a call. This means that your phone (if it has a display) will show the number of the person calling you. It may show Unknown or Withheld if it is not known. There is also a caller's name field which we send as well, although this usually won't show the name (except on calls from other AAISP VoIP customers).
By default we send the incoming caller's phone number when you receive a call. This means that your phone (if it has a display) will show the number of the person calling you. It may show Unknown or Withheld if it is not known. There is also a caller's name field which we send as well, although this usually won't show the name (except on calls from other AAISP VoIP customers).


==Untrusted calls have CLI prefixed with ?==
Where an incoming call has been made using a [[VoIP_-_Calling_With_a_SIP_URI|SIP URI]] rather than the PSTN the 'number' of the person calling cannot be trusted (and may be not purely numeric) , and so we prefix that 'number' with a '?' to indicate the potential untrustworthyness.
Where an incoming call has been made using a [[VoIP_-_Calling_With_a_SIP_URI|SIP URI]] rather than the PSTN the 'number' of the person calling cannot be trusted (and may be not purely numeric) , and so we prefix that 'number' with a '?' to indicate the potential untrustworthiness.


==Caller's Number and Name==
==Caller's Number and Name==
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From: "aTag07508xxxxxx" <sip:07508xxxxxx@voiceless.aa.net.uk>;tag=2015012110443100001
From: "aTag07508xxxxxx" <sip:07508xxxxxx@voiceless.aa.net.uk>;tag=2015012110443100001


'''Notes:'''
It's worthwhile checking that your local equipment can cope with your chosen tag. For example a phone with a seven segment display will have difficulty with some alphabetic characters, and some phones can only display 12 characters (and a typical UK phone number is 11 characters) so you'll lose some characters.

*It's worthwhile checking that your local equipment can cope with your chosen tag. For example a phone with a seven segment display will have difficulty with some alphabetic characters, and some phones can only display 12 characters (and a typical UK phone number is 11 characters) so you'll lose some characters.
* "Anonymous" is a special name that means no CLI, a tag prefix would not be added in this case.



'''Special, "unsupported" tag feature:'''
'''Special, "unsupported" tag feature:'''
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In the 'tag' box, set it to N= (e.g. 2=), then the CLI will be sent as +11N (in our example, +112) followed by the number calling. This way you will be able to tell that the incoming call is one being redirected from your VoIP number and you still get the CLI of the caller.
In the 'tag' box, set it to N= (e.g. 2=), then the CLI will be sent as +11N (in our example, +112) followed by the number calling. This way you will be able to tell that the incoming call is one being redirected from your VoIP number and you still get the CLI of the caller.


(This feature was added 2017-04-20, but may be removed or improved)
(This feature was added 2017-04-20, but may be removed or improved - as of 2022-10-20 it seems to no longer work)


==Setting your outgoing caller ID==
==Setting your outgoing caller ID==