SIP Audio Problems: Difference between revisions

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<indicator name="VoIP">[[File:menu-voip.svg\|link=:Category:VoIP_Faults\|30px\|Back up to the VoIP Faults page]]</indicator> [[Category:VoIP Faults]] Here is a list of things to go through when dealing with VoIP Quality issues with VoIP calls, eg: calls breaking up, garbled audio, silence or gaps in the call. == Things to investigate == * Check the quality of the internet connection▼ When did the problem start? - what changed around that time? * Was phone system upgraded? * Was the telephone software upgrades? ▲* ~~Check the quality of~~Was the internet connection changed? * Was the internet router changed? * etc Then: * Check the quality of the internet connection - broken audio can be down to a poor internet connection * Calling 100 will play a continuous 1Khz tone - if the audio breaks up then there is a problem Check the CQM graph (if using A&A for the internet connection)