Category:Replacing eSIMs: Difference between revisions
Jpskidmore (talk | contribs) (Created page with "<indicator name="Front">link=:Category:Voice SIMs|30px|Back up to the Voice SIM Category Page</indicator> ==Overview== Once an eSIM has been setup on a device, it cannot be 'moved' like a physical sim. Staff need to assign a replacement eSIM. Andrews and Arnold get charged for this. When you need to 'move' your SIP2SIM ONSIM eSIM from one device to another, contact support and ask them to press this button on the system: 'Assign replaceme...") |
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==Overview== |
==Overview== |
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Once an eSIM has been setup on a device, it cannot be 'moved' like a physical |
Once an eSIM has been setup on a device, it cannot be 'moved' like a physical SIM to a new device. Instead, support staff need to assign a replacement eSIM. |
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Andrews and Arnold get charged for this. |
Andrews and Arnold get charged for this. |
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This will automatically copy over the settings, assign you in your control panel a new eSIM with a fresh new QR code for you to scan on the new device. |
This will automatically copy over the settings, assign you in your control panel a new eSIM with a fresh new QR code for you to scan on the new device. |
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NB: There is another, unrelated procedure where support staff will email ONSIM for a new QR Code URL. This is not what to ask for - as this is not the process for when you get a new phone. The 'Assign replacement SIM' procedure is fully automated does not require staff to contact ONSIM. |
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[[Category:Voice SIMs]] |
[[Category:Voice SIMs]] |
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Latest revision as of 07:17, 21 September 2025
Overview
Once an eSIM has been setup on a device, it cannot be 'moved' like a physical SIM to a new device. Instead, support staff need to assign a replacement eSIM.
Andrews and Arnold get charged for this.
When you need to 'move' your SIP2SIM ONSIM eSIM from one device to another, contact support and ask them to press this button on the system:
'Assign replacement SIM'
This will automatically copy over the settings, assign you in your control panel a new eSIM with a fresh new QR code for you to scan on the new device.
NB: There is another, unrelated procedure where support staff will email ONSIM for a new QR Code URL. This is not what to ask for - as this is not the process for when you get a new phone. The 'Assign replacement SIM' procedure is fully automated does not require staff to contact ONSIM.
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