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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:VoIP Faults: Difference between revisions

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autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,616 edits
 
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With most VoIP problems it is best to contact Support. However, here are a few pointers:
With most VoIP problems it is best to contact Support. However, here are a few pointers:


== Problems connecting to our server ==
== Problems connecting to our servers ==


===Unable to register===
===Unable to register===
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*See the [[:Category:VoIP Phones|VoIP clients page]] to see if your VoIP phone is listed and has any special notes
*See the [[:Category:VoIP Phones|VoIP clients page]] to see if your VoIP phone is listed and has any special notes
*Check if your router has a SIP ALG - see: [[Disable_SIP_ALG]]
*Check if your router has a SIP ALG - see: [[Disable_SIP_ALG]]

== Missing calls, or strange calls ==


=== Only some calls are getting through ===
=== Only some calls are getting through ===
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=== Using an ATA but the phone doesn't actually ring, but it still works ===
=== Using an ATA but the phone doesn't actually ring, but it still works ===

If you have an older phone plugged in to a VoIP-to-Analogue ATA, and if calls work, but the phone doesn't actually ring, then you may be needing a RG11-to-BT adapter that includes a ring capacitor, such as https://www.broadbandbuyer.com/products/2370-esscable-rjp-bts/
If you have an older phone plugged in to a VoIP-to-Analogue ATA, and if calls work, but the phone doesn't actually ring, then you may be needing a RG11-to-BT adapter that includes a ring capacitor, such as https://www.broadbandbuyer.com/products/2370-esscable-rjp-bts/


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=== Sped up or slowed down call recordings ===
=== Sped up or slowed down call recordings ===
This can happen when you encounter a codec issue on the machine you are listening with. We would suggest using WAV or MP3 for call recordings. This can be adjusted on the [http://control.aa.net.uk Control Panel].
This probably isn't a real problem. This can happen when you encounter a codec issue on the machine you are listening with. We would suggest using WAV or MP3 for call recordings. This can be adjusted on the [http://control.aa.net.uk Control Panel].




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